For more than two decades, organizations have been promised that AP automation, RPA, and now AI would finally fix broken Procure-to-Pay processes. Yet many teams are still battling the same invoice exceptions, manual workarounds, and reconciliation issues they faced years ago. It's time to challenge the software-first mindset and reframe transformation as process as a service, not just software as a service.
Walk through the end-to-end P2P lifecycle to show why straight-through processing remains elusive and where complexity, inconsistent policies, and poor data, not technology, are the real blockers. Attendees will learn how to “shrink the process” before shifting the tech, partner more effectively with solution providers, and build the process foundations required for sustainable automation, AI, and agentic AI outcomes without lifting and shifting broken workflows.