Brad DeMent

Every shared services leader knows AI will reshape the future of GBS. The leaders pulling ahead, however, aren’t chasing the hype – they are following the data.

Join ScottMadden and ServiceNow for a session that cuts through the noise. Using real Work Activity Assessment data from sourcing, procurement, and finance, we'll show you exactly where volume, complexity, and cost patterns point to the highest-impact automation opportunities - no guesswork required.

Key Takeaways:

• A data-driven playbook – ScottMadden shares benchmarking insights on how leading organizations are pinpointing the use cases that actually move the needle

• Real Source-to-Pay case studies –ServiceNow breaks down how agentic AI workflows are running inside live GBS environments today, not in theory, but in practice

• A live technology demo – See agentic AI in action, grounded in hard-won lessons from organizations that have already scaled beyond the pilot phase