Brenda Golletz

We all know that cost is king for any Shared Services organization. However, a relentless focus on traditional cost-cutting can sometimes eclipse the broader, deeply meaningful ROI your organization is actually delivering. So, how do you measure and prove this expanded value, while still honoring the executive mandate that cost-savings remains priority number one? 

A cross-functional group of Shared Services and GBS leaders will share how they are successfully changing the ROI conversation with their C-suites. Moving away from vague promises of "transformation," our panelists will debate the most effective ways to translate operational wins into hard financial outcomes. Hear firsthand how different organizations are navigating the tension between executive demands for headcount reduction and the operational reality of capacity creation, revenue protection, and working capital optimization.

• Discover how panelists successfully get executive credit for metrics that don't easily show up on a traditional P&L
• Learn successful strategies for changing the C-suite's definition of productivity from "reducing FTEs" to "absorbing higher volume and complexity with the same headcount"
• Listen to a candid discussion on the risks of measuring ROI (and entering outcome-based vendor contracts) when historical data and baselines are flawed or missing
• See how leaders translate shared services performance into the metrics their specific business partners care about most