Cara Herrick

Global Head of GBS GTM ServiceNow

Cara Herrick is Global Head of GBS GTM at ServiceNow. She joined ServiceNow following a fourteen-year career at a global consumer goods company where she held various roles leading HR and GBS service delivery and strategy. In her current role, she leads a team of GBS Executive Advisors, who consult with organizations seeking to optimize GBS and shared services. Cara holds a Master's degree in HR from Cornell University and is interested in the intersection of people, process and technology.

Monday, March 16, 2026: Agentic AI in Shared Services Bootcamp

11:25 AM Presentation | From Data to Deployment: Scaling Agentic AI in GBS

Every shared services leader knows AI will reshape the future of GBS. The leaders pulling ahead, however, aren’t chasing the hype – they are following the data.

Join ScottMadden and ServiceNow for a session that cuts through the noise. Using real Work Activity Assessment data from sourcing, procurement, and finance, we'll show you exactly where volume, complexity, and cost patterns point to the highest-impact automation opportunities - no guesswork required.

Key Takeaways:

• A data-driven playbook – ScottMadden shares benchmarking insights on how leading organizations are pinpointing the use cases that actually move the needle

• Real Source-to-Pay case studies –ServiceNow breaks down how agentic AI workflows are running inside live GBS environments today, not in theory, but in practice

• A live technology demo – See agentic AI in action, grounded in hard-won lessons from organizations that have already scaled beyond the pilot phase

Check out the incredible speaker line-up to see who will be joining Cara.

Download The Latest Agenda

In Partnership With:

QUESTIONS?
Contact us: 1-800-882-8684
Email: enquiry@iqpc.com