As agentic AI assumes more autonomous roles in shared services, the greatest challenge isn't the technology—it's the people.

This session focuses on how to lead through change as workflows evolve, and human-AI collaboration becomes the norm. We’ll explore strategies to reduce resistance, build trust in AI systems, and support teams as roles shift from task execution to oversight, orchestration, and strategic contribution.

Attendees will gain practical approaches to upskilling, communication, and engagement—helping leaders turn potential disruption into an opportunity for growth, empowerment, and culture change.

Key Takeaways:

• Understand the human impact of introducing autonomous AI in shared services
• Learn proven strategies to reduce resistance and foster trust in AI-driven workflows
• Explore upskilling approaches that prepare staff for evolving higher-value roles
• Gain tools for transparent communication and employee engagement during AI transitions
• Discover how to build a culture that embraces human-AI collaboration, not competition.