Christy Cole

Senior Vice President, HR Shared Services ABM

Monday, March 8, 2027: Agentic AI in Shared Services Bootcamp

4:10 PM Fireside Chat | Who's Left to Promote? The Talent Pipeline Problem Agentic AI Created

The workforce conversation around agentic AI is usually framed as reskilling and redeployment. This session digs deeper: what do you do when the processes that were perfect to train new employees no longer employ humans? Invoice matching, cash application, first-line queries, etc. —the high-volume activities that used to train people are increasingly handled by agents.

Together, we will address:

Which roles are disappearing and which are appearing: agent owners, exception handlers, process designers
What a shared services career path looks like when the entry rung is automated
Whether exception handling is a realistic training ground, or a harder job than the one it replaced

Check out the incredible speaker line-up to see who will be joining Christy.

Download The Latest Agenda

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