Cindy Gallagher

Chief Accounting Officer USA Today

Tuesday, March 17, 2026: Main Program

2:00 PM Panel | Beyond Boundaries: Broadening the GBS Value Proposition to Front and Middle Office

Global business services has evolved with the advent of technology that blurs borders and availability of high-quality talent pools across the world. Organizations are pushing the envelope to move service delivery from these hubs to middle- and front-office areas that have traditionally been out of scope. Join us as we explore how leading organizations obtain leadership buy-in and set out to deliver on outcomes that are more than just transactional KPIs.

Wednesday, March 18, 2026: Future of Business Services Boardroom (INVITE-ONLY)

10:05 AM Digital GBS: What is the Ecosystem to create a Future-Proof GBS Organization?

As technology continues to evolve at an unprecedented pace and GBS organizations are challenged to create value beyond cost savings, GBS leaders must leverage emerging technologies in order to deliver. This session will delve into the essential components of a leading practice digital GBS ecosystem, emphasizing the integration of diverse technological solutions beyond just artificial intelligence. Attendees will explore:

The role of service orchestration in creating a seamless and efficient GBS environment
Strategies for leveraging emerging technologies to enhance service delivery and operational agility
Best practices for fostering collaboration between human talent and digital tools to drive innovation
Insights into building a resilient GBS model that adapts to changing market demands and technological advancements

Check out the incredible speaker line-up to see who will be joining Cindy.

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