Darin Williams

EVP US Imaging

Wednesday, March 18, 2026: Main Program

2:25 PM Panel | Reengineering Processes, People, and Performance in the Age of New Technology

As new technologies reshape the business landscape, Shared Services and GBS leaders are being challenged to reimagine the very foundations of how work gets done. But technology alone doesn’t drive transformation—people, processes, and performance must evolve in tandem.

Dive into how to reengineer processes while also building the capabilities, skills, and mindset your teams need to thrive
Examine the rise of process orchestrators and how to embed this role into your operating model
Discuss practical strategies for driving performance, from redesigning workflows to fostering adaptability, resilience, and innovation
Learn how to balance operational efficiency with human potential, ensuring your workforce is ready to maximize technology’s value today—and stay ahead tomorrow

Check out the incredible speaker line-up to see who will be joining Darin.

Download The Latest Agenda

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