David Brown

Many organizations treat AP recovery and performance improvement as a one-time cleanup. Yet the same types of leakage—duplicates, returns, and overpayments—often keep returning. If you’re seeing the same errors quarter after quarter, it’s a sign that your validation strategy needs a reset.

This interactive discussion brings GBS leaders together to explore how to move beyond “detect and chase” by combining AI with human expertise in a deliberate, targeted way. Rather than applying new technology everywhere, we’ll focus on how leading teams use audit and error data to identify the specific friction points where automation actually changes outcomes.

Together, we’ll discuss:

· The “One-Time Cleanup” Trap: Why traditional validation approaches fail to stop recurring leakage

· AP Meets AI + Expertise: How to balance automation with the human insight required to interpret complex, real-world data

· Building a Focused Roadmap: Using your own error patterns to decide where AI belongs—and where it doesn’t—so you solve root causes without adding unnecessary complexity or headcount

Come prepared to share your challenges, compare approaches with peers, and leave with practical ideas for focusing your technology roadmap on the areas that truly drive GBS performance.