Diane Ma

US Global Business Services Leader, Deloitte Consulting LLP Deloitte Services LP

Diane Ma is the US National managing principal for Deloitte's Global Business Services practices. She has extensive experience designing and executing Global Business Services/Global Capability Center programs focused on operating model design, process optimization, AI and technology enablement and digital-human workforce integration. Diane has nearly 20 years of consulting experience with specialization in the Life Sciences sector. Additionally, she has global Consulting experience across 15+ countries in Latin and South America, Europe, and Asia. Diane is a licensed CPA and holds an MBA.

Wednesday, March 18, 2026: Main Program

11:20 AM Agentic AI and GBS 2030

Join industry peers for a fast-paced, interactive forum focused on the real-world impact of agentic AI across Global Business Services (GBS), Global Capability Centers (GCC) and a broad range of enterprise support functions — including finance, IT, HR, procurement, supply chain, compliance, and more. This roundtable will feature real examples of AI Agents in GBS and GCC settings and highlight how leading organizations are deploying next generation solutions, while evolving talent and operating models to drive business value.

Check out the incredible speaker line-up to see who will be joining Diane.

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