Shared Services & Outsourcing Week Conference

March 16 - 19, 2026 | Orlando, FL

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Donny Heaton

Senior Director, Global Order to Cash Boston Scientific

Thursday, March 19, 2026

9:30 AM Fireside Chat | Reimagining DSO—Using Outcome-Based Triggers to Accelerate Payment Cycles

In a world where cash flow is king, Days Sales Outstanding (DSO) remains one of the most critical indicators of financial health. Whether your DSO is creeping up or flatlining, this session will equip you with real-world strategies to influence faster payments and tighter working capital management.

Join us to explore how to:

Identify outcome-based performance triggers that can shorten payment windows
Use data to compare year-over-year improvements—such as accelerating payment by 3+ days
Go beyond contract terms to build relationship-based strategies that nudge customers toward early or on-time payments
Rethink how commercial teams, collections, and AR functions collaborate for shared impact

Check out the incredible speaker line-up to see who will be joining Donny.

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