Gustavo Rissola

Sr. Director Mercado Libre

Gustavo leads the Regional Finance Hub at Mercado Libre, driving standardization, automation, and efficiency across 18 regions. He has built a scalable, intelligent operation powered by automation and AI agents, redefining how Finance delivers value. His team oversees four key towers: Record to Report, Procure to Pay, Invoice to Collect, and Tax with 600 professionals. Before joining Mercado Libre, he spent over 20 years at Accenture, where he launched and scaled the BPO business in Buenos Aires. He led operations for major global clients, managing 2,000+ people and pioneering the RPA practice across Latin America. He is passionate about innovation, digital transformation, and high-performing teams. His mission: to blend technology, analytics, and human talent to shape the future of Finance.

Monday, March 16, 2026: Agentic AI in Shared Services Bootcamp

12:35 PM Use-Case | Empowered Teams, Intelligent Automation thru Agentic AI: Inside Mercado Libre’s Finance Reinvention

Discover how Mercado Libre, Latin America’s most valuable company, is redefining operational agility through a finance transformation powered by agentic AI. Facing the complexity of supporting over 100,000 employees across 18 markets, the finance operations team built an intelligent automation platform and empowered business-led “ambassador” teams to design and deploy AI agents that deliver 100% end-to-end process automation across key finance functions. Through rapid in-house deployment of AI agents in procure-to-pay, order-to-cash and record-to-report, Mercado Libre has streamlined operations, reduced outsourcing costs, and generated $1.8 million in annual savings within three months.

Key Takeaways:

• How agile organizational structures accelerate AI-driven finance transformation.

• Ways to empower business-led teams to design and deploy automation without relying on IT.

• How a culture of continuous innovation drives sustained performance and adaptability.

• Practical strategies for scaling end-to-end automation across complex markets and functions.

• How Mercado Libre’s AI-first finance model enables hypergrowth—launching new businesses and capabilities every quarter.

Check out the incredible speaker line-up to see who will be joining Gustavo.

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