Hariprasad BK

Vice President & Business Head – Digital Business Services Infosys BPM Ltd

Hari is a seasoned leader with over 25 years of experience driving business and digital transformation in Global Business Services (GBS) for leading organizations. As Vice President and Head of Digital Business Services at Infosys BPM, Hari spearheads global innovation through pioneering "Service as a Software” and Human-ware business and technology models. Leveraging AI, GenAI, Automation, Analytics, and deep domain expertise, he reimagines enterprise processes to drive exceptional customer experiences and impactful business outcomes enabling organizations to achieve sustainable, technology-driven growth.

Wednesday, March 18, 2026: Main Program

10:05 AM Panel | GBS as a Growth Engine – From Cost Center to Growth Center

Modern GBS organizations are stepping beyond efficiency to drive growth, margin, and cash, not just cost. They are fueling enterprise outcomes by innovating and productizing services, deploying AI and Agentic AI, evolving operating models and talent, and scaling value safely on strong foundations of data, trust, and risk. According to SSON Research & Analytics, the top five GBSOs today highlight growth, margin, and revenue as their core value drivers over cost. How do you define yours? Join leaders who are leveling up their GBSOs to deliver better business outcomes.

The panelists will:

Address the evolution from transactor to value enabler for the business
Explore proven strategies that have been effective in driving outcomes that impact revenue (i.e. client outcomes/sales outcomes)
Hear how others are translating the impact of those strategies C-Suite

Check out the incredible speaker line-up to see who will be joining Hariprasad.

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