Heather Wilkins

Operations Manager Kelly

Heather Wilkins is a proven operations leader with more than 20 years of experience at Kelly® where she drives service excellence for the pharmaceutical division of a global manufacturer of healthcare products and leads a high‑performing team of over 20 professionals. She is known for delivering measurable results, reducing turnover from 17% to 4%, increasing SOW revenue year-over-year, and achieving customer satisfaction scores above 4.8 on a 5.0 scale. Heather brings a strategic, people‑first leadership style, building strong client partnerships, elevating team capability, and implementing operational improvements that strengthen performance across the organization.

Wednesday, March 18, 2026: Main Program

11:20 AM In an Industry Plagued by High Turnover, How Do We Build a Sustainable Workforce that Sees Administrative Support as a Long-Term Career Path?

Check out the incredible speaker line-up to see who will be joining Heather.

Download The Latest Agenda

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Email: enquiry@iqpc.com