Isaac Knoot

Isaac Knoot

Vice President, Global Business Services Boston Scientific

Wednesday, March 18, 2026

2:25 PM Case Study| From Support to Strategic: Building the Commercial Services Arm of GBS

As revenue pressures intensify and data becomes a frontline asset, organizations are evolving GBS beyond traditional support functions. Get a behind-the-scenes look at how one enterprise successfully integrated sales enablement and commercial operations into its GBS model—creating new value streams, accelerating go-to-market efforts, and reshaping its perception as a growth engine.

  • Unpack how to make the case for commercial services in GBS including how to position and structure revenue-adjacent functions like sales ops, lead generation, ad operations, and channel analytics
  • Learn how unified data, shared service layers, and AI-driven insights enabled faster, more consistent sales support across regions
  • Explore how commercial teams benefited from automation, streamlined onboarding, lead-to-cash alignment, and more effective reporting
  • Hear lessons learned around stakeholder alignment, change resistance, and creating a customer-service mindset in sales-facing teams 

Check out the incredible speaker line-up to see who will be joining Isaac.

Download The Latest Agenda