James Agnew

SVP, Finance Operations Ingram Micro

Wednesday, March 18, 2026: Main Program

9:00 AM GBS Reimagined – Powering the Connected Enterprise

Global Business Services has always been about transformation, and that transformation is accelerating faster than ever. Driven by both technology and talent, the way work gets done is evolving, and so is the traditional Shared Services model. As automation and Agentic AI reshape roles and workflows, leading GBS organizations are reimagining operating models around capabilities, not functions. In this forward-looking panel, senior GBS leaders will explore how to design adaptive, skills-based models that enable agility, collaboration, and intelligent technology integration for enterprise-wide impact.

Moderated by Capgemini’s Americas Business Area Head for Business Services, the discussion will unpack how GBS teams are redefining value creation through empowered, multi-skilled workforces and cross-functional collaboration.

Check out the incredible speaker line-up to see who will be joining James.

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