James Wells

In an era of constant disruption, supply chains must evolve from linear execution engines into adaptive, intelligent networks. The real challenge facing enterprises today is no longer speed of decision making, but the quality of decisions, shaped by how insights are framed, choices are surfaced, and actions are orchestrated across the enterprise.

This session explores how AI led Autonomous Operations, enabled through mature Global Business Services (GBS), are redefining supply chains, from reactive, siloed firefighting to foresight driven, enterprise wide orchestration. By bringing together Connected Organizational Intelligence™ (COI), Intelligent Choice Architecture (ICA), and Autonomous GBS capabilities, supply chain leaders can fundamentally rethink how decisions are made and executed.

Discuss how agentic AI operations integrate decision making across functions, unlock latent value across the value chain, and enable supply chains that continuously learn, adapt, and scale as necessary. Attendees should gain practical perspectives on building future ready supply chains that are not just resilient, but autonomous and evolving.