John Transier

What if travel and expense (T&E) management wasn’t a source of frustration—but a showcase of operational excellence? Discover how next-gen Shared Services and GBS organizations are transforming T&E from a tedious back-office task into a streamlined, data-driven engine for compliance, efficiency, and visibility. Join this session to learn how companies are using intelligent automation and policy-first design to tame complexity, curb spend, and create a seamless experience for employees on the move.

• Automate away manual bottlenecks in travel booking, expense capture, and approval flows
• Bake policies into processes—no more chasing receipts, exceptions, or last-minute fire drills
• Harness real-time analytics and dashboards to track, optimize, and forecast travel spend across regions and teams
• Design one T&E framework that scales globally while respecting regional rules and nuances
• Build mobile-first, self-service experiences that win hearts while boosting speed and accuracy

T&E may not be your flashiest process—but it touches nearly everyone. Walk away inspired to make it a shining example of what process excellence can look like in a modern SSO. 

Look at where we have come in the last 3 decades! No one would have thought that 30 years ago shared services would become the powerhouse driver of enterprise value that it can be today. And no one would have thought that SSOW would be the #1 place the industry meets to learn and grow. Join industry leaders to celebrate milestone achievements, unpack strategies that have reshaped efficiency, and candidly discuss the missteps and lessons that can guide the next era. Together we will reflect on what’s worked, what’s failed, and what strategies will keep GBS relevant and impactful over the next 30 years. Our panelists will:

• Celebrate the big wins from consolidation to global standardization to new revenue streams
• Relive the impact of automation including metrics and case examples proving value
• Reflect on the evolution and perception of GBS over the years
• Impart lessons Learned on governance, talent, and transformation that we won’t forget
• Provide their outlook on the next 30 years- predictions for AI, agility, and enterprise integration