Jonatas Santos

Agentic AI is moving beyond experimentation and into day-to-day operations, enabling a new wave of commercial process reengineering with AI. In this session, Bosch Latin America demonstrates how Generative AI and Agentic AI are being embedded into core GBS and commercial processes to redesign how work is executed—driving productivity, reducing cycle times, simplifying workflows, and enhancing quality and user experience.

Through real use cases from logistics, controlling, and other shared services and commercial functions, the session shows how AI agents are not just automating tasks, but reengineering end-to-end processes. Participants will see how AI is integrated into existing process landscapes and adopted across teams to support both operational efficiency and commercial outcomes.

Bosch also shares practical lessons learned from implementing AI-driven process reengineering, including governance models, adoption strategies, and change management.

Key Takeaways

• How Agentic AI enables commercial process reengineering by redesigning end-to-end GBS workflows, not just automating individual steps.

• Practical lessons on governance, adoption, and integration when scaling AI-driven process reengineering across shared services and commercial functions.

• How to translate AI strategy into execution by embedding AI agents into real processes that deliver measurable efficiency, quality, and business impact.