Jose Luis Paz

So, you are standing up your first Shared Services Organization (SSO). Welcome to the family! Transitioning a business to a shared services operating model is a massive transformation that touches every corner of the enterprise. To succeed, you need a rock-solid foundation. 

Launching right the first time requires a crystal-clear definition of your scope, stringent process ownership, a robust service delivery framework, and the right baseline technology. But the most critical component of a new SSO is survival: proving your immediate value to skeptical business units through metrics that actually matter.

• Learn how to determine which processes to centralize first and how to establish clear, uncompromising process ownership from Day One
• Understand the foundational elements of service delivery, including how to set realistic SLAs and manage initial technology deployments
• Move beyond basic vanity metrics. Discover how to identify, track, and report on the KPIs that prove your SSO's financial and operational value to the C-suite
• Explore strategies for managing internal resistance, building trust with business unit leaders, and ensuring your new SSO is viewed as a strategic partner rather than just an administrative hub