Jules Andrew

Not all careers move in a straight line, and in Shared Services, that’s often where the real growth happens. Join us for an eye-opening interview with an executive who has successfully navigated roles in a BPO, consultancy, and traditional GBS, building a toolkit of skills that work anywhere. From recognizing transferable strengths to embracing career pivots, attendees will learn how to evaluate their own capabilities, spot the right opportunities, and adapt for success in new environments. Whether you’re considering a move into a different sector, exploring cross-functional roles, or simply curious about what else is possible in the Shared Services universe, this session will help you to see the possibilities your career path might be hiding in plain sight. 

Modern GBS organizations are stepping beyond efficiency to drive growth, margin, and cash, not just cost. They are fueling enterprise outcomes by innovating and productizing services, deploying AI and Agentic AI, evolving operating models and talent, and scaling value safely on strong foundations of data, trust, and risk. According to SSON Research & Analytics, the top five GBSOs today highlight growth, margin, and revenue as their core value drivers over cost. How do you define yours? Join leaders who are leveling up their GBSOs to deliver better business outcomes.

The panelists will:

• Address the evolution from transactor to value enabler for the business
• Explore proven strategies that have been effective in driving outcomes that impact revenue (i.e. client outcomes/sales outcomes)
• Hear how others are translating the impact of those strategies C-Suite 

As invoice volumes grow and supply chains become more complex, shared services teams must balance two competing priorities: processing payments faster while preventing increasingly sophisticated fraud. At the same time, cyber-enabled fraud and AI-driven scams are becoming more sophisticated, targeting vendor payments, invoice processes, and bank account changes across procurement and accounts payable. In response, leading organizations are rethinking how controls are embedded directly into business processes. By leveraging automation and AI, shared services leaders are streamlining verification, reducing manual checks, and strengthening oversight across procurement, AP, and supply chain payments.

Speakers will discuss how organizations are improving visibility, managing exceptions more intelligently, and introducing AI-driven controls that help detect suspicious activity earlier and automatically. The conversation will highlight how modern shared services teams can reduce fraud exposure, eliminate operational friction, and create more resilient finance processes while maintaining efficiency and strong supplier relationships.