Julie Lainesse

As technology continues to evolve at an unprecedented pace and GBS organizations are challenged to create value beyond cost savings, GBS leaders must leverage emerging technologies in order to deliver. This session will delve into the essential components of a leading practice digital GBS ecosystem, emphasizing the integration of diverse technological solutions beyond just artificial intelligence. Attendees will explore:

• The role of service orchestration in creating a seamless and efficient GBS environment
• Strategies for leveraging emerging technologies to enhance service delivery and operational agility
• Best practices for fostering collaboration between human talent and digital tools to drive innovation
• Insights into building a resilient GBS model that adapts to changing market demands and technological advancements