Karen Koch

For years, Shared Services defined business requirements while IT delivered technology. That model no longer works. As AI, automation, and digital transformation accelerate, success depends on IT and Shared Services operating as strategic partners with shared ownership of outcomes, not separate functions handing work back and forth. 

Explore how leading organizations are redefining the relationship between IT and Shared Services to accelerate delivery, improve adoption, and create enterprise-wide value. Hear how leaders are aligning governance, prioritizing investments together, and creating operating models that bridge business expertise with technical execution. 

Join this session to discuss how to: 

• Move beyond the business vs. IT mindset 
• Create joint ownership for digital transformation initiatives 
• Align technology roadmaps with operational priorities 
• Improve adoption through shared accountability 
• Lessons learned from successful IT–GBS partnerships