Shared Services & Outsourcing Week Conference

March 16 - 19, 2026 | Orlando, FL

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Kim Skanson

SVP, Global Business Services Cencora Business Services

Wednesday, March 18, 2026

5:25 PM People First, Purpose Always: The Human Side of Cencora’s GBS Transformation

Hear first-hand how Cencora Business Services (CBS) is balancing technological advancements with the human element, aligning with their organization’s purpose of creating healthier futures.

Building a people-first culture in the age of automation and AI
How CBS fosters employee engagement, empowerment and growth to drive innovation
The role of active leading, active learning and collaborative leadership in creating strategic value for customers (the productivity team, Cencora strategy and CBS sponsors)

Check out the incredible speaker line-up to see who will be joining Kim.

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