Kimberly Murtagh

VP, Global Spend Management and Global Real Estate and Facilities Xerox

Kim Murtagh is Vice President of Global Spend Management and Global Real Estate & Facilities at Xerox. She leads a 200+ person global organization responsible for more than $3 billion in spend, 10 million square feet of real estate, and the end-to-end Procure to Pay function. She is driving the spend management transformation at Xerox with a focus on technology modernization and operational efficiency. She previously held strategy and partnership roles at Panasonic and is known for analytical rigor, cross-functional leadership and change management.

Thursday, March 11, 2027: Main Program

12:15 PM The Stakeholder Lifecycle: Creating a Unified Experience Through Transformation

As organizations stitch together multiple ERPs, legacy platforms, acquisitions, and service models, Shared Services sits at the center of an increasingly complex ecosystem. Yet business stakeholders don't care which system owns the data, who approves the workflow, or how many platforms sit behind the process. They want a simple, intuitive experience that allows them to focus on serving customers, generating revenue, and growing the business.

Explores how one leading organization is creating a seamless "one front door" experience for stakeholders while navigating the reality of multi-system environments, competing processes, and ongoing transformation.

Key Discussion Points:

Learn how to shift from function-centric service delivery to stakeholder-centric experiences
Discover how to deliver a seamless, intuitive experience for stakeholders while managing multiple unaligned systems and processes
Explore strategies for removing administrative burden from sales and business teams so they can spend more time on customer-facing, revenue-generating activities
Hear practical lessons for harmonizing policies and processes, managing stakeholder resistance, and maintaining momentum during transformation

Check out the incredible speaker line-up to see who will be joining Kimberly.

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