LaShonda Hill

Vice President of Human Resources Contact and Transaction Center ABM

Thursday, March 11, 2027: Main Program

12:15 PM Fireside Chat | The Death of Tier Zero: Redefining "Entry-Level" in an Automated World

For decades, the Shared Services talent model was predictable: hire armies of entry-level workers to manage simplistic, process-heavy tasks, and promote the best performers over time. Today, the rapid advancement of automation and AI has fundamentally redesigned that model, effectively wiping out Tier Zero. The manual data-entry jobs are gone, which begs a critical question: what exactly does an "entry-level" role look like now?

Shared Services has historically struggled with brand appeal, but the challenge has evolved. We are no longer trying to attract task-workers; we need digitally fluent problem solvers, analytical thinkers, and exception handlers. Yet, our recruitment strategies and job descriptions remain stuck in the past.

Understand how to restructure your junior roles now that foundational, manual tasks are fully automated, shifting the focus from execution to exception handling and analysis
Map out the exact competencies and cognitive skills required for the modern Shared Services worker
Discover why legacy job descriptions and traditional Shared Services recruitment pitches are failing, resulting in high turnover and mismatched talent
Learn how to transform the perception of Shared Services from a "back-office processing center" to a strategic, tech-forward career destination that appeals to top-tier candidates

Check out the incredible speaker line-up to see who will be joining LaShonda.

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