Laureen Stephens

SSOs are navigating increasingly complex technology landscapes, balancing legacy platforms, ERP transformations, and emerging digital capabilities. The challenge consensus? Creating the connectivity needed for systems, processes, and teams to work together seamlessly. 

Dive into the details of how leaders are integrating fragmented platforms, improving data flow, and modernizing technology ecosystems to enable more agile, scalable, and resilient service delivery. Leaders will unpack practical approaches for bridging legacy environments with new capabilities and building the foundation for future transformation. 

Key Takeaways: 

• Connecting legacy systems with modern platforms and emerging technologies
• Improving integration across processes, functions, and service towers
• Building scalable technology foundations for future capabilities 
• Lessons learned from ERP, platform, and integration transformations