Linford Dailey

In today's hyper-competitive B2C landscape, optimizing Bill-to-Cash is paramount for both customer satisfaction and financial resilience. Traditional automation alone no longer suits. This session will show how BOSCH is leveraging Agentic AI to move beyond basic automation and achieve truly re-designed, autonomous end-to-end execution at scale within its Bill-to-Cash value stream.

Through practical demonstrations, we will showcase not only the deployment of cutting-edge technology, but how Agentic AI fundamentally redefines the operational framework of financial processes such as dispute resolution and payment predictability.

This session aims to drive a critical transformation—from fragmented operations to a unified, global, AI- and data-driven management model—empowering your organization to engage customers with greater accuracy, agility, and confidence.

Key Takeaways:

• Explore how Agentic AI drives end-to-end process transformation across B2C models, including dynamic credit assessment, personalized billing, predictive receivables, and intelligent cash application.

• Understand how Agentic AI's advanced analytics and data processing capabilities directly improve forecasting, cash flow management, and financial stability, self-optimizing financial workflows and significantly reducing manual intervention.

• Explore how AI enhances personalization, speeds up dispute resolution, and improves overall transparency, leading to elevated B2C customer satisfaction.