Lorena Espinosa

Head of Global Order-to-Cash Diebold Nixdorf

Monday, March 8, 2027: Agentic AI in Shared Services Bootcamp

12:10 PM The Great Debate| Do You Still Need to Fix the Process Before You Automate It?

Shared services has operated on a fixed sequence for two decades: standardize the process, then automate it. Agentic AI puts that sequence into question by enabling agents to interpret exceptions, absorb variation, and operate across systems that were never fully harmonized.

Join leaders for a debate on whether process standardization remains a prerequisite for automation in the age of agentic AI.
The debate examines where agents can genuinely absorb process variation, where variation still breaks them, what standardization delivers that automation cannot replicate, and how leaders determine which processes are ready for automation in their current state.

Check out the incredible speaker line-up to see who will be joining Lorena.

Download The Latest Agenda

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