Margot Guy

Vice President, Shared Services Center Omni Hotels & Resorts

Margot Guy is the VP of Shared Services Center, Omni Hotels where she led the stand up of a new global shared services model with BPO partner and digitized finance and HR processes during the COVID-19 transition. Prior to Omni Hotels, Margot was the VP of Global Business Services at Discovery / Scripps Network where she led 100+ person team; oversaw Payroll, AP, Revenue and GL towers and standardized global processes. Prior to Discovery, she was the Director of Revenue Services for Marriott Business Services where she managed the Order to Cash Tower for Accenture/Marriott and significantly improved client satisfaction and employee/customer engagement by over 3x.

Wednesday, March 27, 2024

3:10 PM Empowering Automation and Capacity Expansion to Bring in More Services

Discover how Omni Hotels and Resorts built a thriving shared services organization from scratch and revolutionized their operations. Embark on a transformative journey as Margot Guy, VP of Shared Services Center at Omni Hotels and Resorts, reveals their exceptional pursuit of automation to unleash the true potential of shared services. Hear about their strategic focus on automation, eliminating errors, and unlocking capacity for new services.

 

·   Automating labor-intensive processes through transactional matching

·  Freeing up resources to seamlessly onboard additional services, including billing, collection, procurement.

Check out the incredible speaker line-up to see who will be joining Margot.

Download The Latest Agenda