Shared Services & Outsourcing Week Conference

March 16 - 19, 2026 | Orlando, FL

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Naomi Secor

Global Managing Director SSON Research & Analytics

Monday, March 16, 2026: Agentic AI in Shared Services Bootcamp

9:00 AM Presentation | State of the Industry for Agentic AI in GBS: SSON Research and Analytics Report Findings

Agentic AI is at the center of a shift in how shared services and GBS organizations operate. But what is the reality of how current organizations are deploying the technology? This session will share data from SSON Research and Analytics on what Agentic AI currently means to the industry. This insight-packed session will:

Showcase the evolution of Agentic AI within current SSOs and GBSOs
Explore how Agentic AI is redefining operational capabilities, enabling the transition from transactional support to strategic business enablement.
Analyze the role of data, automation, and AI in building intelligent, adaptive service delivery models.
Identify the most disruptive trends shaping the future of GBS, with Agentic AI at the center of next level value creation.

Check out the incredible speaker line-up to see who will be joining Naomi.

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