Neeraj Manik (G6 BPO Debate Participant)

Americas BPO Leader and Americas Growth Leader - Business Transformation Services IBM

Seasoned executive with deep enterprise transformation skills combined with an entrepreneurial leadership style. Rich experience in transforming Business Services for large enterprises by using power of people, process, technology and data. Engaged in developing several industry leading best practices around Intelligent workflows, AI, Analytics, Shared Services Strategy, Target Operating Model, BPaaS and ‘Consult to Operate’ strategies. Driver of business outcomes for clients in healthcare, high tech, manufacturing, internet, CPG, telecom and services industry. Certified PMP, certified LSS Greenbelt, and trained MBB.

Global citizen with several successful leadership roles with global teams. Has played in key role in developing Process transformation capabilities at IBM’s Process Transformation and Consulting business. In the past, have been responsible for development and operationalization of a large Global delivery centre.

Talented high-performance leader with a fast-track career of 25 years at GE/Genpact and IBM. Regarded in the industry as a thought leader, innovator, influencer, speaker and recognised as an opinion maker on Enterprise transformation, BPO, Customer-to-Cash and Finance Transformation globally.