Nicholas Coale

Head of Financial Business Services Nationwide

Monday, March 8, 2027: Agentic AI in Shared Services Bootcamp

9:40 AM Case Study | Building an AI Agent for End-to-End Disbursement Automation in a Risk-Averse Enterprise

Hear how Nationwide designed and deployed the company's first agentic AI agent to automate end-to-end disbursement processes across the enterprise. Walk through the full lifecycle of the effort: identifying the right use case, aligning stakeholders across historically siloed teams, managing risk and controls in a risk-averse environment, and iterating quickly with a scrappy, cross-functional group. The story highlights how the team achieved significant gains in efficiency and quality, while laying the foundation for broader AI adoption in financial operations.

Check out the incredible speaker line-up to see who will be joining Nicholas.

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