Prashant Kelker

Partner, Americas Consulting & CSO ISG

Prashant Kelker is Partner, Americas Consulting, and Chief Strategy Officer. A globally recognized thought leader in AI and technology-led transformation, Prashant is shaping the firm’s strategic blueprint and bringing together all advisory capabilities to guide clients through the convergence of AI, digital technology and enterprise operating models. He led the effort to make ISG the first sourcing advisory firm to establish a reference architecture for applied Generative AI with the 2023 ISG State of Applied Generative AI Market Report and played a key role in the development of our highly successful ISG NEXT operating model in 2020. Prashant joined ISG in 2012. Before joining ISG, Prashant was a Technology Director at Accenture, where he won and established several new accounts and created digital offerings on mobility and predictive analytics. He earned an MBA from the Indian Institute of Management in Bangalore and a BE in Electronics from Bangalore University in India.

Monday, March 16, 2026: Agentic AI in Shared Services Bootcamp

11:55 AM Panel | The Conundrum of Build or Buy

As Agentic AI moves from concept to capability, Shared Services leaders face a critical question: should we invest in an off-the-shelf platform or build a custom, in-house solution?

This session details the strategic, technical, and operational trade-offs of each path. Participants will explore how to evaluate organizational readiness, assess internal capabilities, and compare long-term value between buying and building agentic AI. We’ll also cover key factors like integration complexity, data governance, scalability, and total cost of ownership.

Through guided discussion and practical frameworks, attendees will walk away with clearer criteria for decision-making—plus concrete next steps for piloting or procuring agentic AI solutions tailored to their organization’s needs.

Key Takeaways:

Understand the core differences between off-the-shelf and custom-built agentic AI solutions
Learn how to assess your organization’s readiness and internal capabilities for AI adoption
Explore critical factors such as integration challenges, data governance, scalability, and total cost of ownership
Gain frameworks to evaluate long-term value and ROI for buy vs. build decisions
Receive practical guidance on next steps for piloting or procuring agentic AI tailored to your environment

Check out the incredible speaker line-up to see who will be joining Prashant.

Download The Latest Agenda

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