Shared Services & Outsourcing Week Conference

March 16 - 19, 2026 | Orlando, FL

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Raja Chaudhuri

Head GBS Strategy, Service Management & Systems Dexcom

Tuesday, March 17, 2026

4:10 PM Case Study | Meaningful AI Deployment: How to Select and Scale the Right Use Cases in Shared Services

Most Shared Services AI projects fail long before ROI is even measured—not because the technology doesn’t work, but because the wrong problems are chosen to solve. The real competitive advantage lies in knowing where AI can make the biggest difference, and building a roadmap that takes those use cases from concept to enterprise-wide reality.

Learn how to build use cases that clearly demonstrate ROI and economic value, including how AI can enhance customer experience and increase lifetime customer value by creating consistent, effective support interactions. If you’re aiming for scalable AI solutions that move beyond experimentation to real-world results, this session will provide a roadmap for success.

Spot and prioritize AI trends with the potential for deep business impact
Build ROI-driven business cases focused on high-value, targeted deployments
Design AI initiatives that scale by balancing focused depth with manageable breadth

Check out the incredible speaker line-up to see who will be joining Raja.

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