Raja Chaudhuri

Most Shared Services AI projects fail long before ROI is even measured—not because the technology doesn’t work, but because the wrong problems are chosen to solve. The real competitive advantage lies in knowing where AI can make the biggest difference, and building a roadmap that takes those use cases from concept to enterprise-wide reality.

Learn how to build use cases that clearly demonstrate ROI and economic value, including how AI can enhance customer experience and increase lifetime customer value by creating consistent, effective support interactions. If you’re aiming for scalable AI solutions that move beyond experimentation to real-world results, this session will provide a roadmap for success.

• Spot and prioritize AI trends with the potential for deep business impact
• Build ROI-driven business cases focused on high-value, targeted deployments
• Design AI initiatives that scale by balancing focused depth with manageable breadth