Raja Chaudhuri

Raja Chaudhuri

Head Strategy & Service Management Dexcom
With over 25 years of cross-functional experience in strategy, P&L leadership, business transformation, and global operations, I am a senior impact and culture leader. I have led large teams working across the organization to enable key priorities for the enterprise, delivering significant business impact, organizational effectiveness, and customer value. My passion is to design and execute large-scale global operations and transformation that leverages people, technology, and analytics to achieve growth, efficiency, and innovation goals. I have a proven track record of delivering over $250M in run rate benefits through strategic planning, alignment, and execution. I champion equity, belongingness, and philanthropy through active engagement in executive advisory boards and nonprofit organizations. I thrive as a trusted advisor and partner to senior executives in unstructured, ambiguous, and heavily matrixed environments, working with inclusiveness, exacting standards, and impactful outcomes.

Tuesday, March 17, 2026: Main Program

3:40 PM Case Study | Meaningful AI Deployment: How to Select and Scale the Right Use Cases in Shared Services

Most Shared Services AI projects fail long before ROI is even measured—not because the technology doesn’t work, but because the wrong problems are chosen to solve. The real competitive advantage lies in knowing where AI can make the biggest difference, and building a roadmap that takes those use cases from concept to enterprise-wide reality.

Learn how to build use cases that clearly demonstrate ROI and economic value, including how AI can enhance customer experience and increase lifetime customer value by creating consistent, effective support interactions. If you’re aiming for scalable AI solutions that move beyond experimentation to real-world results, this session will provide a roadmap for success.

  • Spot and prioritize AI trends with the potential for deep business impact
  • Build ROI-driven business cases focused on high-value, targeted deployments
  • Design AI initiatives that scale by balancing focused depth with manageable breadth 

Check out the incredible speaker line-up to see who will be joining Raja.

Download The Latest Agenda