Robert Soles

Partner, Head of GBS and Outsourcing Advisory KPMG

Wednesday, March 18, 2026: Main Program

3:00 PM Real-Time Intelligence & Agentic AI in GBS: Driving the Future of Global Business Services

Explore the next evolution in Global Business Services (GBS), moving beyond traditional automation to Agentic AI, where a digital workforce of intelligent agents orchestrates complex, end-to-end processes. By breaking down traditional functional silos and integrating disparate technologies, this new paradigm addresses the challenges of fragmented customer experiences and sub-optimal service delivery. Attendees will gain insight into how Agentic GBS delivers a unified, AI-enabled customer experience, unlocks new value, and reshapes the future of work by enabling humans to focus on strategy and oversight.

Check out the incredible speaker line-up to see who will be joining Robert.

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