Russell Malz

Russell Malz

CRO KnowledgeLake

Russ Malz is a seasoned sales leader with a proven track record of driving growth in the AI and Intelligent Automation sectors. As Chief Revenue Officer at KnowledgeLake, he leads the company’s sales strategy, guiding a newly assembled team to expand B2B engagement, cultivate strategic partnerships, and accelerate revenue growth. Malz brings extensive experience in scaling enterprise sales organizations and fostering customer success. Prior to joining KnowledgeLake, he served as Head of Customer Success & Growth at PeopleReign, Vice President of Worldwide Sales at Hyperscience, and Senior Vice President of Americas Sales at Blue Prism. He also played a key role in developing partnerships with global BPO consultancies early in his career. Throughout his career, Malz has been instrumental in driving sales excellence, operational efficiency, and market expansion.

Wednesday, March 18, 2026: Main Program

2:25 PM Panel | Reengineering Processes, People, and Performance in the Age of New Technology

As new technologies reshape the business landscape, Shared Services and GBS leaders are being challenged to reimagine the very foundations of how work gets done. But technology alone doesn’t drive transformation—people, processes, and performance must evolve in tandem.

  • Dive into how to reengineer processes while also building the capabilities, skills, and mindset your teams need to thrive
  • Examine the rise of process orchestrators and how to embed this role into your operating model
  • Discuss practical strategies for driving performance, from redesigning workflows to fostering adaptability, resilience, and innovation
  • Learn how to balance operational efficiency with human potential, ensuring your workforce is ready to maximize technology’s value today—and stay ahead tomorrow 

Check out the incredible speaker line-up to see who will be joining Russell.

Download The Latest Agenda