“Driving Business Value”, “End to End” & “Customer Experience” are on every leadership agenda. GBS and Shared Services deliver services that support functional elements of “end to end” business processes, but rarely, if ever, “own” these true “end to end” cycles. Despite the ambiguity, there are high expectations, aspirations and accelerated business value in a well-executed “end to end process” strategy.
Sharing best practices with interactive discussions and exercises, this session will explore some of the opportunities and challenges in enabling “end to end” process excellence and customer experience. It will introduce tools and tactics for GBS leadership, Global Process & Service Owners and other stakeholders (both “enabling” and “beneficial”) to drive successful outcomes at speed.
The workshop will cover:
Strategies for Success
Check out the incredible speaker line-up to see who will be joining Steve.
Download The Latest Agenda