Steve Rudderham

Head of Global Business Services Carrier

Wednesday, March 18, 2026

8:40 AM Skills, Not Titles: Rethinking Org Design for Modern Shared Services

As automation frees up time and technology reshapes work across every function, the traditional job-title mindset is starting to show its age. Today’s Shared Services leaders need more than functional expertise—they need adaptable, cross-functional skills that evolve with the work.

Explore whether skills-based organizations are truly the future—or just another buzzword. We’ll look at how Shared Services teams are rethinking roles, mapping capabilities, and redefining what career growth looks like beyond the org chart. From building new competencies to assessing talent through a skills-first lens, it’s time to ask: Are we evolving fast enough to keep pace with the way work is changing?

Check out the incredible speaker line-up to see who will be joining Steve.

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