Shared Services & Outsourcing Week Conference
Tom McFarland
SVP, Head of Customer Success Shared Services LHHWednesday, March 18, 2026
1:50 PM Panel | The Great Scope Expansion— GBS as a Home for Sales, Engineering, and More!
The traditional playbook for cost reduction in Shared Services and GBS is no longer enough. As the pressure to deliver more with less intensifies, GBS and Shared Services leaders are shifting focus—from pure efficiency to enterprise enablement. This session brings together organizations that have evolved their scope to include non-traditional, high-impact functions like sales enablement, engineering, compliance, and real estate. Join forward-thinking GBS leaders to answer the hard questions:
- How are GBS organizations moving beyond cost to deliver strategic value?
- What’s driving the inclusion of new functions like sales ops, real estate, or compliance?
- How do multi-function, multi-location, agile models unlock growth and innovation?
- What skills and leadership mindsets are required to elevate the scope of GBS?
- How do you secure buy-in for expansion and prove ROI in emerging service areas?
Check out the incredible speaker line-up to see who will be joining Tom.
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