Urvish Khandwalla

Senior Director, Product Management, GBS Portfolio & AI Iron Mountain

Wednesday, March 18, 2026: Main Program

1:50 PM High-Volume to High-Value: The Agentic AI Blueprint for GBS Process Transformation

Shared Services and Global Business Services (GBS) leaders are sitting on a goldmine of unstructured data, yet much of it remains locked, fragmented, and filled with hidden risk. Imagine if this same data could be transformed into an intelligent, AI-ready foundation that powers strategic insights, autonomous automation, and compliance.

In this session, Iron Mountain shares its blueprint for realizing value across high-volume processes–including contracts, mail processing, and new customer setup. You will learn how an intelligent data foundation, powered by advanced automation and agentic AI, is redefining operational efficiency, compliance, and risk management for GBS.

Accelerate value realization: Create a unified knowledge layer from siloed systems that drives autonomous business operations
Deploy autonomous agents: Move beyond simple automation. Learn how to deploy AI agents that intelligently act on information, with practical examples in contract intelligence, smart mail routing, and seamless new account setup
Automate risk detection and remediation: Autonomously detect non-compliance issues and automatically initiate action or remediation, establishing a rapid and defensible pathway to risk reduction

Check out the incredible speaker line-up to see who will be joining Urvish.

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