Shared services have long been seen as necessary cost centers—but Agentic AI is changing that. By enabling systems to act autonomously in pursuit of defined objectives, agentic AI unlocks new levels of efficiency, agility, and strategic impact, with the potential outcome of redefining who is necessary for SSOs.

This session focuses on how organizations can leverage autonomous AI agents to move beyond transactional processing and deliver measurable business value. We’ll explore how agentic AI can optimize operations, accelerate service delivery, and surface innovation opportunities across finance, HR, IT, and procurement. Attendees will learn how to identify high-value use cases, calculate ROI, and ensure scalability, accountability, and responsible adoption.

Whether you're looking to reduce operational overhead, improve service levels, or create new strategic capabilities, this session will equip you with the vision and tools to turn shared services into a value-generating powerhouse.

Key Takeaways:

• Discover how agentic AI drives tangible cost savings and operational efficiencies in shared services
• Learn to identify AI initiatives that unlock new revenue streams and strategic opportunities
• Understand how to quantify business value through ROI metrics tied to service quality and speed
• Explore approaches to scaling AI responsibly while maximizing long-term organizational impact
• Gain tools to align AI-driven transformation with broader enterprise goals for sustainable growth