Driving Enterprise Value: Transforming GBS with Agentic AI

For GBS leaders, this opens up a significant opportunity: shifting from transactional execution toward intelligent orchestration, and from internal service provision to delivering measurable enterprise value. This whitepaper examines the evolution of the GBS model, the impact of Agentic AI on expanding what is possible, and the actions leaders must take to navigate this transition successfully. It highlights real-world examples, including Henkel and Deutsche Telekom, demonstrating how mature shared services organizations can evolve into platforms that drive scale, quality, and value creation.

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IQPC Gesellschaft für Management Konferenzen mbH
Address: Rosenstrasse 2, 10178 Berlin, Germany
Tel: 49 30 52 001 534
E-mail: info@iqpc.de
Registered at: Amtsgericht Charlottenburg, HRB 76720
VAT-Number: DE210454451
Management: Torben Haagh, Richard A. Worden, Michael R. Worden

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Firmeninformationen entsprechend § 5 Telemediengesetz
IQPC Gesellschaft für Management Konferenzen mbH
Adresse: Rosenstrasse 2, 10178 Berlin, Germany
Telefonnummer: 030 52001534
Email Adresse: info@iqpc.de
Registereintragungen: Amtsgericht Charlottenburg HRB 76720
Umsatzsteuer- Indentifikationsnummer DE210454451
Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden