Ballroom, EN
Room:
From workforce to workflows: Why AI Agents will replace, not assist – The shift from human-driven operations to fully autonomous AI agents is redefining productivity and cost structures
• AI-Enhanced customer engagement: Transforming GBS client interactions – AI agents are revolutionizing customer service within GBS by providing personalized, efficient, and proactive client interactions
• New rivals, new rules: Your next competitor is already around – Traditional GBS providers face disruption from digital-native competitors leveraging AI as well as existing software providers
• The fastest wins: How AI-Driven GBS will outpace business needs – AI accelerates decision-making and service delivery, making agility the new currency of success. This requires a cleaned house!
Room:
· Developing a successful collaboration between GBS-CIO teams
· Balance between innovation, cost control and strategic alignment
· The importance of inhouse competency centers in digital transformation initiative
· Integrating business and tech, fostering mutual understanding for better results
· The impact of combining legacy technology with modern AI
· Future GBS: driven by technology, leading to more companies integrating GBS and IT by merging the CIO/ CTO function with Business Services
Raum
Raum:
Raum
Raum
· Exchange practical use cases of LLMs in Intelligent Document Processing IDP
· Discuss challenges, solutions and process improvements
· Experiences in getting started with GenAI
Raum
· Difference between leading a continuous improvement and driving continuous improvement culture
· Approach: Bottom-up-sustainable change comes from employees driving improvements
· Sharing ideas on how to build continuous improvement culture in the organisation
Room
· Ensure data quality and standardized processes as the foundation for reliable AI outcomes
· Gain leadership buy-in by aligning AI investment with business priorities
· Develop a targeted AI strategy focused on tangible value generation
Room
· Interpret and Classify your Data
· Investing in the Quality of your Data to achieve the best results with your AI
· Taking responsibility for data in the core business: checking data quality, data accuracy in E2E processes;
· Data governance
· The right time to start and scaling effect
· Build AI-ready Data Products to enable scalable AI solutions
· How to navigate data readiness and shape AI solutions to maximize value generated
Room
· Adopting automation, AI and other digital technologies through business-led initiatives
· Agentic AI in Finance – Proof of Concept
· Balanced approach to data quality, compliance, governance and talent.
Room
· Global Fraud context: Fraud is no longer an "if" but a "when" – how can GBS’s spearhead the intervention to mitigate the risk and threats of fraud
· Data is Your Shield: Moving from reactive to proactive fraud prevention through multi-layered data verification and real-time monitoring
· Zero Fraud Objective: Implementing a V.A.U.L.T. defense system - where every transaction passes through multiple defense lines before execution
Room
In the highly competitive landscape of global healthcare, Smith+Nephew’s O2C Excellence Program has become a gold standard in process transformation. By integrating Lean Six Sigma methodologies, robust change management, and cutting-edge technology, this initiative revolutionized the company’s O2C process and ultimately won SSON's Business Transformation Impact Award 2024.
· Process Innovation: Learn how the program leveraged over 200 improvement ideas and unified global operations through targeted workstreams.
· Continuous Improvement Best Practices: Discover how structured methodologies such as Lean Six Sigma and data-driven governance were instrumental.
· Customer-Centric Transformation: See how transitioning from anecdotal feedback to systematic customer satisfaction measurement impacted the process.
· Overcoming Challenges: Explore real-world strategies for addressing resistance, resource constraints, and IT complexity during large-scale transformation efforts.
Room
· Emphasising the partnership between business and IT to achieve successful outcomes
· Tactics for managing complex change across multiple business units and international boundaries
· Best practices for seamlessly integrating processes and technologies to ensure business continuity and growth
Room
· Revenue Integrity: Optimizing refund processing for faster handling
· End-To-End Process Automation: Improving accounting efficiency with automatic supplier communication
Room
· What key strategies or methodologies are essential for ensuring that R2R operations remain adaptable and resilient in the face of future challenges?
· Identifying and overcoming key challenges in R2R processes such as data integrity, lengthy timelines and process complexities
· How is S4/HANA driving the maturity of R2R processes?
· What is essential to manage knowledge properly in R2R (practices, processes, tools, SOPs, people strategy aspect)
Level 1
Room tbc, Redwood, EN
Join us for an exclusive, expert-led workshop hosted by Redwood, featuring insights from organizations who have successfully implemented R2R automation.
In this session, you’ll get a look at how various enterprises are achieving finance transformation and learn how they are building autonomy, reducing manual effort, and accelerating the close across various processes.
In addition to Redwood's expertise, this workshop will provide a unique opportunity to learn from guest customers, who will openly discuss their challenges, successes, and practical strategies for R2R automation.
You’ll also gain access to fresh research findings from SSON Research & Analytics, revealing what’s still holding back R2R automation in large enterprises—and where the biggest opportunities now lie. These insights will help you benchmark your automation maturity and sharpen your roadmap.
Redwood will then show how to go further—demonstrating how forward-thinking organizations are bringing to life the vision of a fully orchestrated, fully automated Touchless Close. With native SAP integration and modular, end-to-end automation, you’ll see what’s possible—and how to get there faster.
This is a must-attend session for global process owners, heads of shared services, and finance leaders responsible for R2R transformation—those tasked with scaling automation, boosting efficiency, and ensuring control and compliance across complex environments.
Why attend?
Join us for an unforgettable evening of networking, innovation, and inspiration during the EY Drinks Reception in the Library. We invite you to connect with other GBS experts, follow-up on earlier discussion, and – of course – enjoy the atmosphere in the Library after a long conference day.
EY invites you to their GBS Innovation & Networking Night!