FOKUSTAG UND WORKSHOPS - Dienstag 18. November 2025

Opening

8:30 am - 9:30 am Registrierung Fokustag

9:30 am - 9:35 am Welcome to the Focusday - Conference Opening by IQPC

Ballroom, EN

9:35 am - 9:40 am Welcome Speech by Chairperson – Reserved for Partner

Room:

From workforce to workflows: Why AI Agents will replace, not assist – The shift from human-driven operations to fully autonomous AI agents is redefining productivity and cost structures

AI-Enhanced customer engagement: Transforming GBS client interactions – AI agents are revolutionizing customer service within GBS by providing personalized, efficient, and proactive client interactions

New rivals, new rules: Your next competitor is already around – Traditional GBS providers face disruption from digital-native competitors leveraging AI as well as existing software providers

The fastest wins: How AI-Driven GBS will outpace business needs – AI accelerates decision-making and service delivery, making agility the new currency of success. This requires a cleaned house!

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Matthias Egelhaaf

Global Head of Digital Solutions
Siemens Business Services

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Matthias Egelhaaf

Head of Digital Solutions
Siemens

10:10 am - 10:45 am Panel Discussion: Technology as a Backbone – Navigating the intersection of IT and business operations - A CIO and GBS Discussion

Room:

·    Developing a successful collaboration between GBS-CIO teams

·    Balance between innovation, cost control and strategic alignment

·    The importance of inhouse competency centers in digital transformation initiative

·    Integrating business and tech, fostering mutual understanding for better results

·    The impact of combining legacy technology with modern AI

·    Future GBS: driven by technology, leading to more companies integrating GBS and IT by merging the CIO/ CTO function with Business Services

10:45 am - 11:15 am Touchless Finance Process with Advance Automation and AI – Reserved for Partner with Client

11:15 am - 11:45 am Coffee Break and Networking

AI / GenAI/ Agentic AI/ Data

11:45 am - 11:45 am Chairperson

AI / GenAI/ Agentic AI/ Data

11:45 am - 12:10 pm Agentic AI – Reserved for Partner with Client

Raum

  • Revolution of automation: LLM boost our process efficiency
  • Specific use cases and their impact
  • From Robots to Agents: automation strategy
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Benjamin Oberste-Berghaus

SVP Digitalization Services
Deutsche Telekom Service Europe GmbH

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Benjamin Oberste-Berghaus

Senior Vice President of Technology and Digitalization
Deutsche Telekom Ag

AI / GenAI/ Agentic AI/ Data

12:35 pm - 1:00 pm AI for HR: Predict. Upskill. Evolve.
Antonio Calco Labruzzo - Global Head of Human Resources, GREFP and TBS, Takeda

Raum:

  • Identify the Top 5 Skills for the Future Workforce: Learn which capabilities will be most critical and how to align your talent strategy accordingly
  • Leverage AI to Detect and Bridge Skill Gaps: Understand how AI tools can map current capabilities and guide targeted upskilling initiatives
  • Redefining the Future of Work: Explore the role of AI in building a culture of adaptability, continuous learning, and long-term talent resilience

 

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Antonio Calco Labruzzo

Global Head of Human Resources, GREFP and TBS
Takeda

GPO - E2E

11:45 am - 11:45 am Chairperson

GPO - E2E

11:45 am - 12:15 pm Piloting Gen AI in Processes – Challenges and lessons learnt – Reserved for Partner with Client

GPO - E2E

12:10 pm - 12:35 pm It´s still a people´s business: Keeping HR human in the age of AI & Digital Innovation

Raum

  • Find the right balance between efficiency and empathy in the constantly changing landscape of HR to ensure employee experience
  • Improve employee retention rates by implementing practices that prioritise human connection, even in automated workflows
  • Enhancing decision-making, streamlining processes, and driving productivity while empowering people 

GPO - E2E

12:35 pm - 1:00 pm Process Optimisation with Process Mining: Business cases and examples

1:00 pm - 1:05 pm 5 min Roundtable Pitch on stage & Find your Roundtable

Roundtable 1

1:05 pm - 1:30 pm Reserved for Automation Anywhere

Roundtable 2

1:05 pm - 1:30 pm LLM-powered document processing – deliver data to staff
Sabine Hetzel - Shared Services Accounting, Privacy & Compliance, Deutsche Bahn AG

Raum

· Exchange practical use cases of LLMs in Intelligent Document Processing IDP

· Discuss challenges, solutions and process improvements

· Experiences in getting started with GenAI

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Sabine Hetzel

Shared Services Accounting, Privacy & Compliance
Deutsche Bahn AG

Roundtable 3

1:05 pm - 1:30 pm Fostering a Culture of Continuous Improvement
Dorota Antosiewicz - Head of P2P (SSC), Jones Lang LaSalle

Raum

· Difference between leading a continuous improvement and driving continuous improvement culture

· Approach: Bottom-up-sustainable change comes from employees driving improvements

· Sharing ideas on how to build continuous improvement culture in the organisation

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Dorota Antosiewicz

Head of P2P (SSC)
Jones Lang LaSalle

Keynote and Panel

1:30 pm - 2:30 pm Lunch and Networking

AI, GenAI, Data

2:30 pm - 2:30 pm Chairperson

AI, GenAI, Data

2:30 pm - 2:55 pm Unlocking AI Potential: Why Standardizing Your Processes Is Essential for Strategic Success
Samir Kazi - Head of Transformation & Transitions I Global Process Owner - Source to Pay, Clariant

Room

· Ensure data quality and standardized processes as the foundation for reliable AI outcomes

· Gain leadership buy-in by aligning AI investment with business priorities

· Develop a targeted AI strategy focused on tangible value generation

Samir Kazi

Head of Transformation & Transitions I Global Process Owner - Source to Pay
Clariant

AI, GenAI, Data

2:55 pm - 3:30 pm Panel Discussion: Developing a strong data strategy to achieve business value in the age of AI
Ramon Knetsch - Head of Operational Excellence, Danish Crown
Stefan Gamp - Head of Center of Excellence for Lean and BPM, F. Hoffmann-La Roche AG

Room

·     Interpret and Classify your Data

·     Investing in the Quality of your Data to achieve the best results with your AI

·     Taking responsibility for data in the core business: checking data quality, data accuracy in E2E processes;

·     Data governance

·     The right time to start and scaling effect

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Ramon Knetsch

Head of Operational Excellence
Danish Crown

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Stefan Gamp

Head of Center of Excellence for Lean and BPM
F. Hoffmann-La Roche AG

AI, GenAI, Data

3:30 pm - 3:55 pm Centre of Excellence for Agentic AI?
Malgorzata Figaszewska - Chief Value Officer | Director Finance & Transformation, Franklin Templeton

Room

·     Adopting automation, AI and other digital technologies through business-led initiatives

·     Agentic AI in Finance – Proof of Concept

·     Balanced approach to data quality, compliance, governance and talent.

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Malgorzata Figaszewska

Chief Value Officer | Director Finance & Transformation
Franklin Templeton

AI, GenAI, Data

3:55 pm - 4:20 pm V.A.U.L.T. – Leveraging Data to prevent financial fraud
Mauro Portela - Managing Director GLobal MDM Operations, Danone

Room

· Global Fraud context: Fraud is no longer an "if" but a "when" – how can GBS’s spearhead the intervention to mitigate the risk and threats of fraud  

· Data is Your Shield: Moving from reactive to proactive fraud prevention through multi-layered data verification and real-time monitoring

· Zero Fraud Objective: Implementing a V.A.U.L.T. defense system - where every transaction passes through multiple defense lines before execution

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Mauro Portela

Managing Director GLobal MDM Operations
Danone

GPO - E2E

2:30 pm - 2:30 pm Chairperson

GPO - E2E

2:30 pm - 2:55 pm Achieving Excellence in Order to Cash
Rafal Duda - Director, Smith+Nephew Sp. z o.o.

Room

In the highly competitive landscape of global healthcare, Smith+Nephew’s O2C Excellence Program has become a gold standard in process transformation. By integrating Lean Six Sigma methodologies, robust change management, and cutting-edge technology, this initiative revolutionized the company’s O2C process and ultimately won SSON's Business Transformation Impact Award 2024. 

· Process Innovation: Learn how the program leveraged over 200 improvement ideas and unified global operations through targeted workstreams.

· Continuous Improvement Best Practices: Discover how structured methodologies such as Lean Six Sigma and data-driven governance were instrumental.

· Customer-Centric Transformation: See how transitioning from anecdotal feedback to systematic customer satisfaction measurement impacted the process. 

· Overcoming Challenges: Explore real-world strategies for addressing resistance, resource constraints, and IT complexity during large-scale transformation efforts.

 

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Rafal Duda

Director
Smith+Nephew Sp. z o.o.

Room

·       Emphasising the partnership between business and IT to achieve successful outcomes

·       Tactics for managing complex change across multiple business units and international boundaries

·       Best practices for seamlessly integrating processes and technologies to ensure business continuity and growth

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Michael Hofmann

Team Lead subledger Accounting Finance Systems Process & Infrastructure
Schaeffler

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Katrin Bergsteiner

EU Lead Finance Transformation - Reporting
Daiichi Sankyo Europe GmbH

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Katrin Bergsteiner

EU Lead Finance Transformation - Reporting | Accounting | Tax | Treasury
Daiichi Sankyo Deutschland GmbH

GPO - E2E

3:30 pm - 3:55 pm Increasing P2P efficiency with Data Analytics & AI - challenges, opportunities and practical applications
Carlos Diaz - Head of Data Analytics & AI, Lufthansa Group Business Services

Room

·     Revenue Integrity: Optimizing refund processing for faster handling

·     End-To-End Process Automation: Improving accounting efficiency with automatic supplier communication

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Carlos Diaz

Head of Data Analytics & AI
Lufthansa Group Business Services

GPO - E2E

3:55 pm - 4:25 pm R2R Leaders Panel: Managing R2R innovation with analytics and automation
Dorota Babuchowska - Head of R2R Department, General Ledger and Intercompany, Jones Lang Lasalle Inc (JLL)

Room

·    What key strategies or methodologies are essential for ensuring that R2R operations remain adaptable and resilient in the face of future challenges?

·    Identifying and overcoming key challenges in R2R processes such as data integrity, lengthy timelines and process complexities

·    How is S4/HANA driving the maturity of R2R processes?

·    What is essential to manage knowledge properly in R2R (practices, processes, tools, SOPs, people strategy aspect)

Dorota Babuchowska

Head of R2R Department, General Ledger and Intercompany
Jones Lang Lasalle Inc (JLL)

Innovation Pavilion - 20 min discussions on Level 1

2:30 pm - 2:50 pm How do MDAX GBS keep up with the transformation given their limited ressources and budget?

Innovation Pavilion - 20 min discussions on Level 1

2:55 pm - 3:15 pm Eastern Europe GBS Experts – Challenges and Opportinities

Innovation Pavilion - 20 min discussions on Level 1

3:30 pm - 3:50 pm Start-ups Innovation

Innovation Pavilion - 20 min discussions on Level 1

3:55 pm - 4:15 pm Building a culture of trust and collaboration

Level 1

  • Culture project at Körber - how we approached it - discovery phase & culture journey
  • Our Culture Core
  • Bringing culture into the organisation - how do we activate the Culture Core and bring it into the organisation

4:25 pm - 4:30 pm 5 min Break

Workshops

Workshop A

4:30 pm - 5:50 pm Master the Touchless Close: Redefine Your R2R Process
Shak Akhtar - General Manager, Finance Automation, Redwood

Redwood, Ballroom, EN

Join us at Redwood’s exclusive workshop where the innovative concept of Touchless Close in R2R takes center stage. This event alongside delegates from E.ON and Syntegon is designed to help you reimagine and revolutionize your approach to financial reporting, offering an opportunity to learn from experts and peers who have successfully navigated this journey.


Highlights:

• Real-world strategies: Implement a highly automated, efficient R2R process with minimal manual intervention

• Seamless integration with SAP: Leverage automation to enhance accuracy and compliance

• Transform your financial close process: Turn it into a strategic asset through comprehensive automation

• Hear directly from industry leaders: E.ON and Syntegon about their own journey towards automated R2R processes

 

Case-Study:

Siemens' automation journey: Learn how Siemens is embracing unprecedented levels of automation with their global R2R processes, including:

• Implementing reconciliation automation, outpacing the capabilities of their previous solution

• Rolling-out task management and automation of journal entry and accruals

• Extending automation to streamline fixed assets processes, showcasing their commitment to innovation and efficiency in finance operations


Arla Foods' transformation: Discover how Arla Foods achieved end-to-end R2R automation resulting in:

• Reduced time required to complete the month-end close by 30%, from 10 to 7 days.

• Automation of 98% of financial close-related processes.

• Improved process standardization and data quality, enhancing audit readiness and visibility.

• Significant reduction in manual effort, allowing employees to focus on value-added tasks


With the confirmed participation of the following:

Shak Akhtar, General Manager, Finance Automation, Redwood

Stefan Schmidt, Director Finance & Accounting, Director Finance Transformation, Syntegon

Thomas Snay, Head of GBS, Syntegon

Stephan Killian, Business Development Manager, E.ON Accounting Solutions GmbH (to be confirmed)

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Shak Akhtar

General Manager, Finance Automation
Redwood

Workshop B

4:30 pm - 5:50 pm Employee Experience and Engaging – Reserved for Partner

Workshop C

4:30 pm - 4:50 pm Gen AI in HR & Finance – Reserved for Sponsor

5:50 pm - 6:00 pm 10 min Break

Abendworkshops

Workshop D

6:00 pm - 7:20 pm Reserved for Strada

Workshop E

4:30 pm - 5:50 pm Cybersicherheit – Reserved for AnkerCloud and PaloAltoNetworks

Workshop F

6:00 pm - 7:20 pm How can we utilize data to create value-added for our internal customers Reserved for Sponsor

Networking

7:30 pm - 7:30 pm EY Drinks Reception - By invitation only.

Join us for an unforgettable evening of networking, innovation, and inspiration during the EY Drinks Reception in the Library. We invite you to connect with other GBS experts, follow-up on earlier discussion, and – of course – enjoy the atmosphere in the Library after a long conference day.

EY invites you to their GBS Innovation & Networking Night!