Agenda Day 1 - 17 Nov
8:00 - 9:10
Registrierung Fokustag
9:10 - 9:15
Eröffnung des Fokustages durch SSOW DACH
9:15 - 9:20
Begrüßungsrede des Vorsitzenden
9:20 - 10:05
Agentic Enterprise: Wie Organisationen autonom denken, handeln und lernen
Dr. Martin Hofmann -
Former Group CIO Volkswagen, SVP Salesforce, und CTO Volta Trucks,
Novagentica AG
• Aktuelle Herausforderungen und Erfolgsfaktoren für die Implementierung agentenbasierter KI
Novagentica AG
• Architekturelemente agentischer Unternehmen
• Fünf branchenübergreifende Praxisbeispiele
• Agentische KI als neues Betriebssystem moderner Unternehmen
Dr. Martin Hofmann
Former Group CIO Volkswagen, SVP Salesforce, und CTO Volta TrucksNovagentica AG
10:05 - 10:30
Before AI Comes Data: Building Ford Europe’s Foundation for Sustainable AI Transformation
Miklos Schmidt -
FBS European Center Lead,
Ford Business Solutions
• Why Ford Europe chose a "data-first" strategy before scaling AI - creating a robust data foundation, including a new European lakehouse architecture
• How regional teams built a federated virtual data/tech organization - a virtual crossdepartmental data governance model
• Lessons learned from data quality, cleansing, and governance challenges
• How early AI use cases (After Sales, CRC, management chatbots) grew from this foundation
• What's next in Ford's roadmap for 2027
10:30 - 11:00
Big Idea Stage: AI and Security - Reserved for Partner
11:00 - 11:30
Coffee Break and Networking
Workshop A
11:30 - 12:30 Delivering Business Advantage with Agentic AI - Reserved for PartnerWorkshop B
11:30 - 12:30 The Multi-Platform AI Challenge: Simple Interactions, Extraordinary Outcomes Kurt Oellermann - Partner Technology Strategy & Transformation, DeloitteMaximilian Heine - Senior Consultant, Deloitte
Jean-Luc Wagner - Senior Manager - EMEA Retail and Consumer Product Lead, Deloitte
Organizations are rapidly investing in AI across their enterprise, from Microsoft Copilot and Gemini to ServiceNow Moveworks, domain-specific AI, and an emerging generation of AI agents. While each platform can create significant value, the result can quickly become a fragmented and increasingly complex AI landscape.
For Enterprise Service Management, this creates a fundamental challenge. The traditional "House of ESM" is being reshaped by AI, introducing new ways to access services, consume knowledge, automate processes, and orchestrate work across platforms. At the same time, employees expect a simple, connected experience, regardless of which AI or system sits behind it.
In this session, we explore how organizations can simplify their multi-platform AI journey and move from a collection of individual AI initiatives towards a coherent enterprise ecosystem. We will look at the impact of AI on ESM and discuss the key considerations for deciding where different AI platforms, agents, and capabilities should play a role.
The goal is not to eliminate the multi-platform reality, but to make it work: simpler for employees, scalable for the enterprise, and focused on measurable business value.
Workshop C
11:30 - 12:30 From isolated use cases to end-to-end HR transformation - how AI creates real business valueRoundtable 1
12:35 - 13:05 Roundtable 1: Built vs BuyRoundtable 2
12:30 - 13:00 GBS in the Age of Agentic AI - Mastering Data, Empowering People & Building Digital Trust for AI Success Istvan Leskovics - Senior Director, Global Master Data Governance, ParamountIstvan Leskovics - Senior Director, Global Master Data Governance, Paramount
Explore how GBS and finance functions are transitioning from traditional RPA to Agentic AI, and to discuss the technological, organizational, and human impacts of this shift.
1. The evolution from RPA to AI
2. The 'New Workforce' and the shift in professional roles
3. Technological realities: overcoming fragmented IT and data friction
4. The human factor: navigating resistance and fostering digital trust
5. The golden rule of successful transformation: aligning the key dimensions (covering my 4-step digital maturity model concept that demonstrates why data and organizational culture are the ultimate prerequisites for moving toward autonomous AI agents)
6. Closing & key takeaways
Roundtable 3
12:30 - 13:00 Knowledge Management & Process Redesign Joern Philip (JP) Haas - Head of Global Contingent Talent Solutions, Bayer AGJoern Philip (JP) Haas - Head of Global Contingent Talent Solutions, Bayer AG
13:00 - 14:00
Mittagessen mit Networking-Gelegenheit
Track A | Agentic AI in P2P, S2P, R2R
14:00 - 14:30 Leading the Shift: How Agentic AI Elevates Shared Services to a Strategic Level - Reserved for Hypatos with ClientTrack A | Agentic AI in P2P, S2P, R2R
14:30 - 15:00 Autonomous Finance in Action: How AI Agents Are Redefining Finance Operations - Reserved for appzen with ClientTrack A | Agentic AI in P2P, S2P, R2R
15:00 - 15:25 AI Is Not a Silver Bullet: Turning AI Into a Real Value Driver in the GBS Operating Model Carlos Valeur - Head of S2P M&A and Integrations, Bayer Shared Services Global- Why AI alone will not transform GBS: understanding AI as a tool - not a solution
- From efficiency to value: shifting the focus from automation to better decision-making
- Operating model implications: how AI is changing the way GBS organizations work
- Navigating the "hybrid phase": integrating AI into legacy processes without slowing progress
- Avoiding the trust trap: how failed AI initiatives can damage organizational confidence
- Practical steps for implementing AI in a way that delivers real business value
Track A | Agentic AI in P2P, S2P, R2R
15:25 - 15:50 From Complexity to Consistency: Redefining Record-to-Report Transformation Konstantin Köhne - Managing Director & Head of Record-to-Report, E.ON Accounting SolutionsFranziska Stöbel - Process Owner Group Accounting, E.ON Accounting Solutions
• Why R2R is becoming a strategic priority: Managing fragmented processes, systems and compliance requirements
• Moving beyond traditional standardisation: Balancing global standards with local realities while building scalable R2R models
• Turning transformation into execution: Leveraging automation, seamless closing and effective governance
• Key learnings for sustainable transformation: Driving long-term standardisation through strategic alignment, not efficiency alone
Track A | Agentic AI in P2P, S2P, R2R
15:45 - 16:15 Panel Discussion: Global R2R Standardisation in Reality: What Works, What Fails, and What We’d Do Differenly Sibel Ibram - Record to Report Business Excellence Lead, IndependentChristian Mroz - Global Process Owner RtR (Record to Report), Amway
Anna Oppong - Record to Report Process Team Lead (Europe and Asia), Delivery Hero
Mariya Paunova - Service Delivery Lead, Record-To-Report, Kalmar
• What is the hardest part of moving from lift and shift to real process standardisation?
• What capabilities need to sit globally vs locally in modern R2R organisations? How do you decide what must be standardized globally vs where local deviation is acceptable?
• How does M&A continuously disrupt standardisation efforts, and how do you design processes that survive acquisitions?
• Where is AI already delivering productivity gains in finance—without big platform investments? What is not working yet with AI in R2R, despite the hype?
Agentic in O2C & Data-Centricity
14:00 - 14:00 Welcome by Chairman Christoph Oehlschlaeger - Former Senior Director, S/4 HANA Implementation Leader Finance, GBS, Integrated, Independent
Christoph Oehlschlaeger
Former Senior Director, S/4 HANA Implementation Leader Finance, GBS, IntegratedIndependent
Agentic in O2C & Data-Centricity
14:00 - 14:30 From AI Pilots to Enterprise Scale: Why Agentic AI Needs Active Context - Reserved for Denodo with ClientRoom, Speaker: Denodo with Client, Language: EN
- Why many AI initiatives in Shared Services and GBS struggle to move beyond pilot projects.
- How Active Context enables AI agents to make reliable decisions by combining live enterprise data with business context.
- Why semantic understanding is essential for AI to operate consistently across Finance, HR, Procurement and Customer Operations.
- How real-time access to distributed business information improves automation while reducing AI cost and complexity.
- Why governance, explainability and compliance are critical for deploying trustworthy AI at enterprise scale.
- Practical lessons and real-world examples of how organizations are building the foundation for scalable Agentic AI.
Agentic in O2C & Data-Centricity
14:30 - 14:55 AI in Order-to-Cash: From Automation to Intelligent Cash Flow Jarek Rusek - Head of GBS Krakow / Head of GBS Finance Operations Europe, ABB• How AI improves cash forecasting and payment prediction
• Using AI to prioritise collections and reduce overdue receivables
• Automating dispute management and credit risk analysis
• How organisations are turning O2C data into strategic insights
Agentic in O2C & Data-Centricity
15:00 - 15:25 Building a Data-Driven Finance Function: The IAG Journey from Process Mining to Predictive Insights Rosario Rodrigues - Head of Operations, Iag GbsChristian Martin Gisbert - Process Mining Lead, Iag Gbs
• How to scale process mining beyond financial KPIs.
• Integrating data analytics for predictive and prescriptive insights.
• Governance, prioritization, and stakeholder management.
• Lessons from implementing process excellence across finance towers.
• How these foundations accelerate the ability to adopt AI in 2026 and beyond.
Agentic in O2C & Data-Centricity
15:25 - 15:50 From Data to Insights to Action: How to Turn P2P Data into Measurable Business Impact Jana Kaul - Head of P2P, Zalando Se- Data Talks! Leveraging P2P data to drive operational excellence
- Closing the gap between transparency and execution
- Using insights to prioritise actions and create business impact
- Key success factors for scalable, data-driven P2P transformation
Agentic in O2C & Data-Centricity
15:45 - 16:10 Building a Finance Data Lake as the Foundation for AI in Finance Dirk Nikolai - Associate Director General Accounting, Global Business Solutions - SAP S/4 HANA Design Lead, Lilly Deutschland GmbH
Dirk Nikolai
Associate Director General Accounting, Global Business Solutions - SAP S/4 HANA Design LeadLilly Deutschland GmbH
Paytoll and Agentic AI in HR & People Services
14:00 - 14:30 From local laws to global harmonisation: payroll agents in corporations - Reserved for Partner with ClientPaytoll and Agentic AI in HR & People Services
14:30 - 15:00 Why Your Payroll Vendor Is Not the Problem: Fixing Data, Expectations & Accountability in Global Payroll• The biggest myth in payroll outsourcing
• Vendor management: expectations vs reality
• The hidden role of data quality and manual inputs
• How to build effective vendor partnerships:
• Service reviews that actually work
• KPI frameworks that drive improvement
• Where AI can (and cannot) fix payroll issues
Paytoll and Agentic AI in HR & People Services
15:00 - 15:25 Transforming Customer and Employee Experience Through AI as the Enabler, not the Replacement Evelina Georsa - Global Transformation, Hire To Retire Director, Global Business Services, Kellanova- How AI and automation are redefining customer engagement across multi-channel service environments
- Real-life examples of CX transformation and measurable business impact
- Employee Experience is not all technology related - mindset of your people
Evelina Georsa
Global Transformation, Hire To Retire Director, Global Business ServicesKellanova
Paytoll and Agentic AI in HR & People Services
15:25 - 15:50 Redesigning Talent Attraction for the AI Era - Reserved for JTIPaytoll and Agentic AI in HR & People Services
15:50 - 16:15 The Shift from Data Processors to Knowledge Custodians in HR Genis Panisello - Digital Transformation Expert, BASFBenedikt Langner - Expert HR Systems, BASF Services
16:15 - 16:30
Kurze Kafeepause mit Networking Möglighkeiten
Workshop D
16:30 - 18:00 Elevate Your Finance Close: A Workshop Record to Report (R2R) Automation - Reserved for RedwoodWorkshop E
16:30 - 18:00 From Hype to Impact: Deploying Agentic AI in Order-to-Cash to Accelerate Cash Flow Rasmus Areskoug - CEO & Co-Founder, Paraglide AI LimitedAI is moving from co-pilots that answer questions to autonomous agents that actually do the work.
Explore the answer with Paraglide.ai during their Masterclass Workshop session on 'from Hype to Impact: Deploying Agentic AI in Order-to-Cash to Accelerate Cash Flow'
In this practical session, Paraglide will explore how agentic AI is helping finance teams improve cash flow, reduce Days Sales Outstanding (DSO) and transform Order-to-Cash operations.
You'll leave with practical insight into:
• Where agentic AI delivers measurable value today
• Real use cases across credit, billing, collections and dispute management
• How to deploy AI with the right governance and controls
• A roadmap for delivering meaningful business outcomes
