GBS 2026: People, Prozesse, Daten und Technologien im Einklang -
die AI-Revolution intelligent managen, digitale Ecosysteme
gestalten und Nachhaltigkeit priorisieren
19. - 21. November 2024
| Waldorf Astoria Berlin
FOKUSTAG UND WORKSHOPS - Dienstag 19. November 2024
Opening
7:45 am - 8:45 am
Registrierung Fokustag
8:45 am - 9:00 am
Welcome to the Focusday - Conference Opening by IQPC and the chair
Armand Angeli -
Vice-President, Digital Transformation and International Groups, DFCG and Expert,
EuropIA Institute
Armand Angeli
Vice-President, Digital Transformation and International Groups, DFCG and ExpertEuropIA Institute
Keynote and Panel
9:00 am - 9:30 am
Revolutionizing Tomorrow - Unleashing GenAI
Matthias Egelhaaf -
Global Head of Digital Solutions,
Siemens Business Services
Revolutionizing Tomorrow - Unleashing GenAI
· The use of digital solutions and Gen AI in shared service organisations
· Impact on productivity and customer relationships
· How Gen AI is revolutionizing the future of work
· Advantages: reduced costs, new value-added, accelerated deployment time
· Examples: H2R Job Profile and Bionic Agent
9:30 am - 10:10 am
Panel Discussion: Exploring Generative AI for GBS Organisations - Business Cases, Productivity Boosts and Data Management
Markus Helle -
Head of Global HR Operations // Efficiency, Services & Technology (EST),
Knorr-Bremse
Miguel Macias - Global Head P&O Operations, Sandoz
Boris Leinweber - Head of Industrial Automation, Axa Global Business Services
Stefan Markov - Head of Global Finance Services Bulgaria at Experian, Experian
Armand Angeli - Vice-President, Digital Transformation and International Groups, DFCG and Expert, EuropIA Institute
Panel Discussion: Exploring Generative AI for GBS Organisations - Business Cases, Productivity Boosts and Data Management
· Explore various generative AI tools to align with potential functional areas and objectives
· Integrate generative AI tools with existing technology systems
· Propose strategies for maintaining a balance between automation and human involvement
· Manage your Data: the journey from unstructured Data to structured Data
· Discuss real-world success stories of organizations leveraging Generative AI to drive efficiency
Markus Helle
Head of Global HR Operations // Efficiency, Services & Technology (EST)Knorr-Bremse
Armand Angeli
Vice-President, Digital Transformation and International Groups, DFCG and ExpertEuropIA Institute
10:10 am - 10:40 am
Coffee Break
Case Studies
10:40 am - 11:10 am
Piloting Gen AI in P2P Processes – Challenges and lessons learnt
Mariana Sinkoc -
Head of CHC GBS – Budapest Hub, CHC GBS,
Sanofi
11:10 am - 11:40 am
User Case HR – Gen AI Initiative in HR Services
Torsten Kordon -
Vice President Global People Services EMEA,
Continental AG
11:40 am - 12:10 pm
Increasing productivity with Gen AI, 3D Visualisation and Automation
Klaus Rovara -
VP Global Business Services Marketing “The Digital Hub”,
BSH Home Appliances Group
Klaus Rovara
VP Global Business Services Marketing “The Digital Hub”BSH Home Appliances Group
IDGs
IDG – 1
12:10 pm - 12:40 pm How does GBS reinterpret itself in the age of AIIDG – 2
12:10 pm - 12:40 pm Exploring the Use of ChatGPT in Shared ServicesIDG 3
12:10 pm - 12:40 pm AI – Threat or Opportunity for People Development?IDG 4
12:10 pm - 12:40 pm AI & Data Governance - Reserved for Partner
12:40 pm - 2:10 pm
Lunch and Networking
2:10 pm - 2:40 pm
Delanguaging: Navigating Language Barrier - Linde’s Journey to Language Independence in 2024
Dr Robert Lieglein -
Executive Director Global Business Services,
Linde AG
Delanguaging: Navigating Language Barrier - Linde’s Journey to Language Independence in 2024
· From Linguistic Diversity to Efficiency: Linde's transition from a multilingual Offshore-Nearshore model to Delanguaging using translation tools
· Strategic Alignment with the CFO: Setting clear objectives and identifying top digital Initiatives for productivity growth year on year
· Centralization, Process Optimization, and Continuous Automation for seamless business operations
· Harnessing AI, Gen AI and LLM: Use-Cases in Finance and HR to drive Innovation and Performance Enhancement
2:40 pm - 3:20 pm
Panel Discussion: The impact of Gen AI on the organisation and workforce - Effective Change Management to Drive Successful Transformation
Stefan Hoffmann -
VP People Operations, Data & Systems & MD Viessmann Shared Services GmbH,
Viessmann Climate Solutions
Wioletta Strączek - GBS Finance Transformation Director, Jacobs
Krzysiek Znaleziony - Head of Digital Transformation, Philip Morris International GBS
Armand Angeli - Vice-President, Digital Transformation and International Groups, DFCG and Expert, EuropIA Institute
Panel Discussion: The impact of Gen AI on the organisation and workforce - Effective Change Management to Drive Successful Transformation
· The cultural impact on the modern workplace - How generative AI will change the job roles of the future and the way we work
· How do we prepare employees for the change that is coming, sell them the motivation to use new technologies and and get them on board
· Future of Work & Talent Management: Preparing for Job Displacement, Investing in Upskilling & Reskilling
Stefan Hoffmann
VP People Operations, Data & Systems & MD Viessmann Shared Services GmbHViessmann Climate Solutions
Armand Angeli
Vice-President, Digital Transformation and International Groups, DFCG and ExpertEuropIA Institute
Panel Discussion: The impact of Gen AI on the organisation and workforce - Effective Change Management to Drive Successful Transformation
· The cultural impact on the modern workplace - How generative AI will change the job roles of the future and the way we work
· How do we prepare employees for the change that is coming, sell them the motivation to use new technologies and and get them on board
· Future of Work & Talent Management: Preparing for Job Displacement, Investing in Upskilling & Reskilling
3:20 pm - 3:50 pm
End of Speaking Sessions and Registration for Workshops
Abendworkshops
Workshop A
3:50 pm - 5:20 pm How might we scale Automation through design, process and technology? Christian Brumm - Head of Finance Operations Excellence, Zalando SEHow might we scale Automation through design, process and technology?
· Why "GenAI" is NOT on top of my priorities, right now?
· How might we fully utilize the business application landscape?
· How might we adapt the operating model - what does this mean and how did we manage it?
· How might we create an effective portfolio of skills and talents?
Workshop B
3:50 pm - 5:20 pm Transforming Finance & HR: Harnessing the Power of GenAI in Shared Services Dirk Rudolf Hein - VP, Head of SSC Finance & HR Operations Germany & Alps, Deutsche PostTransforming Finance & HR: Harnessing the Power of GenAI in Shared Services
· Leveraging Cutting-Edge Technologies: AI, ML, and Automation for Enhanced Value
· Beyond Cost Savings: Prioritizing Process Improvements and User Experience
· Navigating the Hybrid Work Environment: Revolutionizing Employee Experience
Workshop C
3:50 pm - 4:20 pm Artificial Intelligence Driving the Next Level of Order-to Cash - Reserved for PartnersArtificial Intelligence Driving the Next Level of Order-to Cash - Reserved for Partners
· Order to Cash teams still lack end-to-end visibility across their processes - finding solutions that enhance efficiency and yield better results.
· Acquiring valuable insights into crucial AI-related decisions that leaders must make to elevate their order to cash process.
· Cut through the AI buzz and gain insights into real-life AI use cases that genuinely deliver tangible business value, going beyond mere hype.
Abendworkshops
Workshop D
5:30 pm - 7:00 pm Creating a culture of trust and appreciation for increased employee engagement Borke Daniel-Thill - Global HR Business Partner Enterprise Services, Siemens HealthineersCreating a culture of trust and appreciation for increased employee engagement
· Why trust is key (Interesting answers from neuroscience)
· Appreciation, Reward and Recognition – 3 corners of one triangle
· The individual language(s) of appreciation
· Thriving in a culture of trust and appreciation: examples and own experience
Workshop E
5:30 pm - 7:00 pm Customer Experience with an eCommerce approach – What can GBS organisations learn from the best online restailers?Workshop F
5:30 pm - 7:00 pm How can we utilize data in a way that it adds value to our internal customers - Reserved for PartnersHow can we utilize data in a way that it adds value to our internal customers
· Orchestration of data and merging from different sources or information systems
· Understanding the data, interpret and use it
· Analyzing customer data and build insights into the customer world
Networking
7:30 pm - 7:30 pm
EY Drinks Reception - By invitation only.
Join us for an unforgettable evening of networking, innovation, and inspiration during the EY Drinks Reception in the Library. We invite you to connect with other GBS experts, follow-up on earlier discussion, and – of course – enjoy the atmosphere in the Library after a long conference day.
EY invites you to their GBS Innovation & Networking Night!
