Ballroom, EN
Room:
From workforce to workflows: Why AI Agents will replace, not assist – The shift from human-driven operations to fully autonomous AI agents is redefining productivity and cost structures
• AI-Enhanced customer engagement: Transforming GBS client interactions – AI agents are revolutionizing customer service within GBS by providing personalized, efficient, and proactive client interactions
• New rivals, new rules: Your next competitor is already around – Traditional GBS providers face disruption from digital-native competitors leveraging AI as well as existing software providers
• The fastest wins: How AI-Driven GBS will outpace business needs – AI accelerates decision-making and service delivery, making agility the new currency of success. This requires a cleaned house!
Shared Services Centres (SSCs) have always been at the forefront of standardisation, automation, and efficiency. Yet the regulatory landscape is shifting fast. The upcoming EU VAT in the Digital Age (ViDA) reforms, coupled with rapidly growing reporting obligations, are introducing new levels of complexity—particularly for finance and tax processes traditionally outside the SSC remit. This session explores insights from the 2025 SSON Report on how SSCs can adapt to this environment by:
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Room, Speaker: Stada Group, Language: English
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· Exchange practical use cases of LLMs in Intelligent Document Processing IDP
· Discuss challenges, solutions and process improvements
· Experiences in getting started with GenAI
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· Difference between leading a continuous improvement and driving continuous improvement culture
· Approach: Bottom-up-sustainable change comes from employees driving improvements
· Sharing ideas on how to build continuous improvement culture in the organisation
Level 1
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· Ensure data quality and standardized processes as the foundation for reliable AI outcomes
· Gain leadership buy-in by aligning AI investment with business priorities
· Develop a targeted AI strategy focused on tangible value generation
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· Interpret and Classify your Data
· Investing in the Quality of your Data to achieve the best results with your AI
· Taking responsibility for data in the core business: checking data quality, data accuracy in E2E processes;
· Data governance
· The right time to start and scaling effect
· Build AI-ready Data Products to enable scalable AI solutions
· How to navigate data readiness and shape AI solutions to maximize value generated
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· Adopting automation, AI and other digital technologies through business-led initiatives
· Agentic AI in Finance – Proof of Concept
· Balanced approach to data quality, compliance, governance and talent.
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· Global Fraud context: Fraud is no longer an "if" but a "when" – how can GBS’s spearhead the intervention to mitigate the risk and threats of fraud
· Data is Your Shield: Moving from reactive to proactive fraud prevention through multi-layered data verification and real-time monitoring
· Zero Fraud Objective: Implementing a V.A.U.L.T. defense system - where every transaction passes through multiple defense lines before execution
Room, Speakers: Schaeffler, Daiichi Sankyo, Syngenta, Language: English
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· Revenue Integrity: Optimizing refund processing for faster handling
· End-To-End Process Automation: Improving accounting efficiency with automatic supplier communication
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· What key strategies or methodologies are essential for ensuring that R2R operations remain adaptable and resilient in the face of future challenges?
· Identifying and overcoming key challenges in R2R processes such as data integrity, lengthy timelines and process complexities
· How is S4/HANA driving the maturity of R2R processes?
· What is essential to manage knowledge properly in R2R (practices, processes, tools, SOPs, people strategy aspect)
Room tbc, Redwood, EN
Join us for an exclusive, expert-led workshop hosted by Redwood, featuring insights from organizations who have successfully implemented R2R automation.
In this session, you’ll get a look at how various enterprises are achieving finance transformation and learn how they are building autonomy, reducing manual effort, and accelerating the close across various processes.
In addition to Redwood's expertise, this workshop will provide a unique opportunity to learn from guest customers, who will openly discuss their challenges, successes, and practical strategies for R2R automation.
You’ll also gain access to fresh research findings from SSON Research & Analytics, revealing what’s still holding back R2R automation in large enterprises—and where the biggest opportunities now lie. These insights will help you benchmark your automation maturity and sharpen your roadmap.
Redwood will then show how to go further—demonstrating how forward-thinking organizations are bringing to life the vision of a fully orchestrated, fully automated Touchless Close. With native SAP integration and modular, end-to-end automation, you’ll see what’s possible—and how to get there faster.
This is a must-attend session for global process owners, heads of shared services, and finance leaders responsible for R2R transformation—those tasked with scaling automation, boosting efficiency, and ensuring control and compliance across complex environments.
Why attend?
Room tbc, Speaker: Strada and Lonza, Language: EN
Managing payroll across borders is no easy task - especially with dozens of providers, varying processes, and regional complexity. In this interactive session, we’ll explore how Lonza tackled these challenges head-on through collaboration, simplification, and a shared vision for the future.
You'll learn:
• Where Lonza stands today in terms of providers and countries - and why transformation is still key
• What worked: the wins, breakthroughs, and real value achieved
• How cross-functional collaboration helped overcome roadblocks
• Practical lessons for managing complexity without losing control
• What’s next: Lonza’s outlook on the future of payroll delivery
Join us to hear the story behind the transformation - the challenges, the successes, and what it really takes to build a payroll operation that’s fit for the future.
Raum tbc, Speaker: Ankercloud and PaloAltoNetworks, Language: EN
Why it works:
Addresses urgent gaps in cloud security, blends executive perspective with actionable defense strategies, and aligns leadership around coordinated Zero-Day risk mitigation for complex multi-cloud and sovereign cloud environments
Key Points:
Many businesses are looking to drive efficiency, reduce cost and improve quality in their statutory reporting process through centralisation and standardisation. However, there are major challenges to overcome including a lack of country specific knowledge and local language requirements. Join us to hear first-hand how these challenges were overcome by a large MNC in their global business. In this session, we will also discuss the latest information we are hearing from the market about the drivers for transformation
Join us for an unforgettable evening of networking, innovation, and inspiration during the EY Drinks Reception in the Library. We invite you to connect with other GBS experts, follow-up on earlier discussion, and – of course – enjoy the atmosphere in the Library after a long conference day.
EY invites you to their GBS Innovation & Networking Night!