Ballroom, EN
Room:
From workforce to workflows: Why AI Agents will replace, not assist – The shift from human-driven operations to fully autonomous AI agents is redefining productivity and cost structures
• AI-Enhanced customer engagement: Transforming GBS client interactions – AI agents are revolutionizing customer service within GBS by providing personalized, efficient, and proactive client interactions
• New rivals, new rules: Your next competitor is already around – Traditional GBS providers face disruption from digital-native competitors leveraging AI as well as existing software providers
• The fastest wins: How AI-Driven GBS will outpace business needs – AI accelerates decision-making and service delivery, making agility the new currency of success. This requires a cleaned house!
Room:
· Developing a successful collaboration between GBS-CIO teams
· Balance between innovation, cost control and strategic alignment
· The importance of inhouse competency centers in digital transformation initiative
· Integrating business and tech, fostering mutual understanding for better results
· The impact of combining legacy technology with modern AI
· Future GBS: driven by technology, leading to more companies integrating GBS and IT by merging the CIO/ CTO function with Business Services
Raum
Raum:
Raum
Raum
· Exchange practical use cases of LLMs in Intelligent Document Processing IDP
· Discuss challenges, solutions and process improvements
· Experiences in getting started with GenAI
Raum
· Difference between leading a continuous improvement and driving continuous improvement culture
· Approach: Bottom-up-sustainable change comes from employees driving improvements
· Sharing ideas on how to build continuous improvement culture in the organisation
Room
· Ensure data quality and standardized processes as the foundation for reliable AI outcomes
· Gain leadership buy-in by aligning AI investment with business priorities
· Develop a targeted AI strategy focused on tangible value generation
Room
· Interpret and Classify your Data
· Investing in the Quality of your Data to achieve the best results with your AI
· Taking responsibility for data in the core business: checking data quality, data accuracy in E2E processes;
· Data governance
· The right time to start and scaling effect
Room
· Adopting automation, AI and other digital technologies through business-led initiatives
· Agentic AI in Finance – Proof of Concept
· Balanced approach to data quality, compliance, governance and talent.
Room
· Global Fraud context: Fraud is no longer an "if" but a "when" – how can GBS’s spearhead the intervention to mitigate the risk and threats of fraud
· Data is Your Shield: Moving from reactive to proactive fraud prevention through multi-layered data verification and real-time monitoring
· Zero Fraud Objective: Implementing a V.A.U.L.T. defense system - where every transaction passes through multiple defense lines before execution
Room
In the highly competitive landscape of global healthcare, Smith+Nephew’s O2C Excellence Program has become a gold standard in process transformation. By integrating Lean Six Sigma methodologies, robust change management, and cutting-edge technology, this initiative revolutionized the company’s O2C process and ultimately won SSON's Business Transformation Impact Award 2024.
· Process Innovation: Learn how the program leveraged over 200 improvement ideas and unified global operations through targeted workstreams.
· Continuous Improvement Best Practices: Discover how structured methodologies such as Lean Six Sigma and data-driven governance were instrumental.
· Customer-Centric Transformation: See how transitioning from anecdotal feedback to systematic customer satisfaction measurement impacted the process.
· Overcoming Challenges: Explore real-world strategies for addressing resistance, resource constraints, and IT complexity during large-scale transformation efforts.
Room
· Emphasising the partnership between business and IT to achieve successful outcomes
· Tactics for managing complex change across multiple business units and international boundaries
· Best practices for seamlessly integrating processes and technologies to ensure business continuity and growth
Room
· Revenue Integrity: Optimizing refund processing for faster handling
· End-To-End Process Automation: Improving accounting efficiency with automatic supplier communication
Room
· What key strategies or methodologies are essential for ensuring that R2R operations remain adaptable and resilient in the face of future challenges?
· Identifying and overcoming key challenges in R2R processes such as data integrity, lengthy timelines and process complexities
· How is S4/HANA driving the maturity of R2R processes?
· What is essential to manage knowledge properly in R2R (practices, processes, tools, SOPs, people strategy aspect)
Level 1
Redwood, Ballroom, EN
Join us at Redwood’s exclusive workshop where the innovative concept of Touchless Close in R2R takes center stage. This event alongside delegates from E.ON and Syntegon is designed to help you reimagine and revolutionize your approach to financial reporting, offering an opportunity to learn from experts and peers who have successfully navigated this journey.
Highlights:
• Real-world strategies: Implement a highly automated, efficient R2R process with minimal manual intervention
• Seamless integration with SAP: Leverage automation to enhance accuracy and compliance
• Transform your financial close process: Turn it into a strategic asset through comprehensive automation
• Hear directly from industry leaders: E.ON and Syntegon about their own journey towards automated R2R processes
Case-Study:
Siemens' automation journey: Learn how Siemens is embracing unprecedented levels of automation with their global R2R processes, including:
• Implementing reconciliation automation, outpacing the capabilities of their previous solution
• Rolling-out task management and automation of journal entry and accruals
• Extending automation to streamline fixed assets processes, showcasing their commitment to innovation and efficiency in finance operations
Arla Foods' transformation: Discover how Arla Foods achieved end-to-end R2R automation resulting in:
• Reduced time required to complete the month-end close by 30%, from 10 to 7 days.
• Automation of 98% of financial close-related processes.
• Improved process standardization and data quality, enhancing audit readiness and visibility.
• Significant reduction in manual effort, allowing employees to focus on value-added tasks
With the confirmed participation of the following:
Shak Akhtar, General Manager, Finance Automation, Redwood
Stefan Schmidt, Director Finance & Accounting, Director Finance Transformation, Syntegon
Thomas Snay, Head of GBS, Syntegon
Stephan Killian, Business Development Manager, E.ON Accounting Solutions GmbH (to be confirmed)
Join us for an unforgettable evening of networking, innovation, and inspiration during the EY Drinks Reception in the Library. We invite you to connect with other GBS experts, follow-up on earlier discussion, and – of course – enjoy the atmosphere in the Library after a long conference day.
EY invites you to their GBS Innovation & Networking Night!