Ballroom, EN
Room:
From workforce to workflows: Why AI Agents will replace, not assist – The shift from human-driven operations to fully autonomous AI agents is redefining productivity and cost structures
• AI-Enhanced customer engagement: Transforming GBS client interactions – AI agents are revolutionizing customer service within GBS by providing personalized, efficient, and proactive client interactions
• New rivals, new rules: Your next competitor is already around – Traditional GBS providers face disruption from digital-native competitors leveraging AI as well as existing software providers
• The fastest wins: How AI-Driven GBS will outpace business needs – AI accelerates decision-making and service delivery, making agility the new currency of success. This requires a cleaned house!
Shared Services Centres (SSCs) have always been at the forefront of standardisation, automation, and efficiency. Yet the regulatory landscape is shifting fast. The upcoming EU VAT in the Digital Age (ViDA) reforms, coupled with rapidly growing reporting obligations, are introducing new levels of complexity—particularly for finance and tax processes traditionally outside the SSC remit. This session explores insights from the 2025 SSON Report on how SSCs can adapt to this environment by:
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Raum tbc, Bayer, EN
Room, Speaker: Stada Group, Language: English
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· Exchange practical use cases of LLMs in Intelligent Document Processing IDP
· Discuss challenges, solutions and process improvements
· Experiences in getting started with GenAI
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· Difference between leading a continuous improvement and driving continuous improvement culture
· Approach: Bottom-up-sustainable change comes from employees driving improvements
· Sharing ideas on how to build continuous improvement culture in the organisation
AI Agents werden schrittweise all T0 und T1 Aktivitäten im HR Services Bereich übernehmen.
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· Ensure data quality and standardized processes as the foundation for reliable AI outcomes
· Gain leadership buy-in by aligning AI investment with business priorities
· Develop a targeted AI strategy focused on tangible value generation
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· Interpret and Classify your Data
· Investing in the Quality of your Data to achieve the best results with your AI
· Taking responsibility for data in the core business: checking data quality, data accuracy in E2E processes;
· Data governance
· The right time to start and scaling effect
· Build AI-ready Data Products to enable scalable AI solutions
· How to navigate data readiness and shape AI solutions to maximize value generated
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· Adopting automation, AI and other digital technologies through business-led initiatives
· Agentic AI in Finance – Proof of Concept
· Balanced approach to data quality, compliance, governance and talent.
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· Global Fraud context: Fraud is no longer an "if" but a "when" – how can GBS’s spearhead the intervention to mitigate the risk and threats of fraud
· Data is Your Shield: Moving from reactive to proactive fraud prevention through multi-layered data verification and real-time monitoring
· Zero Fraud Objective: Implementing a V.A.U.L.T. defense system - where every transaction passes through multiple defense lines before execution
Room, Speakers: Schaeffler, Daiichi Sankyo, Syngenta, Language: English
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· Revenue Integrity: Optimizing refund processing for faster handling
· End-To-End Process Automation: Improving accounting efficiency with automatic supplier communication
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· What key strategies or methodologies are essential for ensuring that R2R operations remain adaptable and resilient in the face of future challenges?
· Identifying and overcoming key challenges in R2R processes such as data integrity, lengthy timelines and process complexities
· How is S4/HANA driving the maturity of R2R processes?
· What is essential to manage knowledge properly in R2R (practices, processes, tools, SOPs, people strategy aspect)
Room tbc, Redwood, Syntegon, Siemens, EN
Join us for an exclusive, expert-led workshop hosted by Redwood, designed for process owners, heads of shared services, and finance leaders who are ready to move beyond manual processes and achieve a truly automated and efficient R2R financial close. This isn't just another workshop —it's a practical session featuring real-world insights from industry leaders.
What We'll Cover
In this workshop, you'll get an inside look at how global enterprises are achieving finance transformation and learn how they are building autonomy, reducing manual effort, and accelerating the close process.
• Learn from Leading Enterprises: Hear directly from finance leaders at Siemens and Syntegon as they share their firsthand experiences, challenges, and successes with R2R automation. This is your chance to get a candid look at what works in a real-world environment.
• Benchmark Your Automation Maturity: We’ll present exclusive research findings from SSON Research & Analytics that reveal the biggest obstacles holding back R2R automation in large enterprises. Use these insights to compare your organization's progress and identify untapped opportunities.
• Build Your Automation Blueprint: Redwood will demonstrate how to bring to life the vision of a fully orchestrated, Touchless Close. We’ll show you the essential components, including native SAP integration and end-to-end automation, and how to get there faster.
Room, Springtime Technologies, EN
How to transform AP in the face of compliance and mandates to achieve cost reductions and 90% STP and touchless invoice processing.
This practical and interactive session will set you on a AI driven course to achieve P2P process excellence, AP efficiency and to generate improved KPI impact.
We will explore:
• How AI powered automation can help manage the impact of the e-invoicing grenade and maintain improvement in AP efficiency.
• Practical use cases where AI and analytics has transformed, standardized and scaled global AP processes and reduce costs.
• How AI agents can be applied to minimize exception handling and navigate local compliance to help breakthrough today's STP and touchless KPI ceiling.
Raum, Deloitte, EN
At their core, unified service processes need to be professionally managed:
Standardized & consistently applied across service domains, running on an integrated service management operating model & digital platform.
All services function as one scalable ecosystem delivering friction-free experiences.
AI will not do this for you!
AI will play a significant role in the next chapter for ESM, but be aware:
• AI will not fix broken processes; it scales and accelerates them
• AI will not rewrite your service management playbook; it will simply run it faster in its current state.
• AI is only as good as the signals it gets. Poor tagging data, subpar agent notes, outdated knowledge & escalation rules, etc. – AI will amplify the effects of these.
Together we will explore how to maximize the combined power of ESM and AI.
Room tbc, Speaker: Strada and Lonza, Language: EN
Managing payroll across borders is no easy task - especially with dozens of providers, varying processes, and regional complexity. In this interactive session, we’ll explore how Lonza tackled these challenges head-on through collaboration, simplification, and a shared vision for the future.
You'll learn:
• Where Lonza stands today in terms of providers and countries - and why transformation is still key
• What worked: the wins, breakthroughs, and real value achieved
• How cross-functional collaboration helped overcome roadblocks
• Practical lessons for managing complexity without losing control
• What’s next: Lonza’s outlook on the future of payroll delivery
Join us to hear the story behind the transformation - the challenges, the successes, and what it really takes to build a payroll operation that’s fit for the future.
Raum tbc, Speaker: Ankercloud and PaloAltoNetworks, Language: EN
Why it works:
Addresses urgent gaps in cloud security, blends executive perspective with actionable defense strategies, and aligns leadership around coordinated Zero-Day risk mitigation for complex multi-cloud and sovereign cloud environments
Key Points:
Many businesses are looking to drive efficiency, reduce cost and improve quality in their statutory reporting process through centralisation and standardisation. However, there are major challenges to overcome including a lack of country specific knowledge and local language requirements. Join us to hear first-hand how these challenges were overcome by a large MNC in their global business. In this session, we will also discuss the latest information we are hearing from the market about the drivers for transformation
Join us for an unforgettable evening of networking, innovation, and inspiration during the EY Drinks Reception in the Library. We invite you to connect with other GBS experts, follow-up on earlier discussion, and – of course – enjoy the atmosphere in the Library after a long conference day.
EY invites you to their GBS Innovation & Networking Night!