GBS 2025-2026: Value, Talent, Data, Agentic AI,
Prozesse & digitale Ecosysteme im Fokus
Echten Value durch AI Readiness, Datenqualität, Standardisierung der Prozesse und Customer-Centricity. Big 20 Year!
ZWEITER HAUPTKONFERENZTAG - Donnerstag, 20. November 2025
Eröffnung
8:15 am - 8:55 am
Empfang mit Kaffee und Tee
8:55 am - 9:00 am
Eröffnung des zweiten Konferenztages durch IQPC
9:00 am - 9:05 am
Eröffnung des zweiten Konferenztages durch den Vorsitzenden
Torsten Heller -
Managing Director,
Accenture
9:05 am - 9:30 am
Agentic AI im Finanzbereich
Angelo Zoccola -
Managing Director,
Erste Bank Services GmbH
Raum: Ballroom, Speaker: Erste Bank, Sprache: DE
- (Steuer)kontrollen – the next Generation
o Was ist Agentic AI
o Welche Vorteile bietet Agentic AI, welche Heruasforderungen gibt’s
o Use Cases
9:30 am - 10:05 am
Big Idea Stage Discussion: Future-Ready GBS in Europe: Unlocking Strategic Value Through AI, Talent, and Customer-Centric Excellence
Turan Sahin -
Chief Executive Officer, Allianz Services,
Allianz
Carlos Garrido Pedraz - CEO Holcim European Business Services, Holcim
Silvia Mettauer - Managing Director, Novartis Business Services GmbH, Novartis Business Services
Sigrid Dengler - CFO Siemens Global Business Services, Siemens
Room: Ballroom, Speakers: Allianz Services, Holcim, Novartis Business Services, Siemens, Language: EN
· Driving strategic value, fostering innovation, and enhancing stakeholder experiences tailored to the unique demands of the region
· Harnessing AI & Digital Transformation for Strategic Advantage
· Designing Exceptional Experiences: Customer-Centric GBS
· Building Resilient Talent: Be a talent incubator for the business
Silvia Mettauer
Managing Director, Novartis Business Services GmbHNovartis Business Services
10:05 am - 10:40 am
Big Idea Stage - Finance Transformation at Speed: Harnessing AI and Strategic Partnerships to Future-Proof Global Business Services
Marius Weitzel -
VP Automotive & Manufacturing,
Genpact
Nele Heubeck - Manager Procurement - Technology & Tools, Envalior
Holger Schramm - Head of Global Business Services - Finance, Marelli
Andreas Wenzlawe - Head of Global Processmanagement Purchase to Pay (P2P) at Finance Operations, Mercedes-Benz Group
Room: Ballroom, Speakers: Envalior, Marelli, Mercedes-Benz Group, Genpact, Language: EN
· In today’s dynamic business environment, Global Business Services (GBS) play a pivotal role in driving operational efficiency and innovation across the enterprise. Join our panel, moderated by Genpact, as we explore how finance transformation is reshaping GBS and accelerating the development of future-ready finance operating models.
· Senior leaders from Mercedes-Benz, Marelli and Envalior will share real-life experiences of reimagining their finance functions to boost efficiency, resilience, and business impact.
· The discussion will highlight how AI and agentic AI enable smarter, faster decision-making, and — crucially — how partnering with experienced transformation providers can accelerate progress, reduce complexity, and help GBS leaders deliver measurable outcomes faster.
Andreas Wenzlawe
Head of Global Processmanagement Purchase to Pay (P2P) at Finance OperationsMercedes-Benz Group
10:40 am - 11:10 am
Creative talent management as enabler of the AI strategy
Andrew Jr Agunod -
Regional P2P Manager Asia and Europe,
Philip Morris International
Room: Ballroom, Speaker: Philip Morris International, Language: EN
Andrew Jr Agunod
Regional P2P Manager Asia and EuropePhilip Morris International
11:10 am - 11:15 am
5 min Live Poll mit SSON
11:15 am - 11:55 am
Gemeinsame Kaffeepause und Networking
11:55 am - 11:55 am
Beginn des Vortragsreihe
Vortragsreihe
20.11.2025 - Stream A: BALLROOM
11:55 am - 11:55 am Begrüßung durch den Vorsitzenden Anna Alechno - Intelligent Automation Lead of Global IT GBS, Japan Tobacco International
20.11.2025 - Stream A: BALLROOM
11:55 am - 12:20 pm The Procurement Engine: Vom Operativen zur Strategie – Das Rückgrat der Transformation bei Telefónica gestalten Nabil Alnaowk-Cortes - Global Procurement Transformation Lead, Telefonica GermanyRaum: Ballroom, Speaker: Telefonica, Sprache: DE
• Telefónica stellt den Einkauf neu auf – als strategischen Werttreiber und nicht nur als operative Funktion. Telefónica Procurement Operations Center (TPOC) als ausführendes Rückgrat des neuen Modells.
• Ein skalierbares, globales Modell, das Rollen neu definiert und Prozesse standardisiert.
· Aufbau eines abgestimmten, leistungsstarken globalen Einkaufsteams.
20.11.2025 - Stream A: BALLROOM
12:20 pm - 12:45 pm Effiziente Communications Services mit globalem Impact: Der strategische Auf- und Ausbau bei Merck GBS - Compliance sichern und gleichzeitig Millionen sparen Jens Lindner - Head of Global Communication Services, Merck KGaARaum: Ballroom, Speaker: Merck, Sprache: DE
· Von der Idee zur globalen Erfolgsgeschichte: Wie ein kleines, engagiertes Team ein skalierbares Kommunikations-Services-Ökosystem aufgebaut hat
· Wachstum mit Vision: Die Entwicklung eines integrierten Communication-Services-Portfolios – von SharedPoint und Intranet-Support bis zu Website-Management, Grafik & Branding, Übersetzung und Event Management Services
· Skalieren mit Wirkung: Wie zentrale Steuerung nicht nur Qualität und Compliance stärkt, sondern auch signifikante Kosteneinsparungen ermöglicht
20.11.2025 - Stream B: SSC Transformation - Lexington+Madison
11:55 am - 11:55 am Begrüßung durch den Vorsitzenden Olga Pfletschinger - Former GPO A2G - Attract to Grow, RHI Magnesita
20.11.2025 - Stream B: SSC Transformation - Lexington+Madison
11:55 am - 12:20 pm Starting with your basics right: Laying a Strong Foundation for Success Csaba Szende - Senior Director, Shared Services, HelloFreshRoom: Lexington+Madison, Speaker: HelloFresh, Language: EN
• Before AI can optimize, we must organize—bad processes automated faster just create bad results, faster
• That’s why building a strong SSC isn’t just about centralization—it’s about creating the engine that powers efficiency, scalability, and future innovation
• Master data is the fuel of automation—get it wrong, and no amount of AI will fix the mess.
20.11.2025 - Stream B: SSC Transformation - Lexington+Madison
12:20 pm - 12:45 pm Transformation von traditionellen Shared Services hin zu einer KPI- und datengetriebenen Organisation Sabrina Bogedain - Global Head of Employee Services, Körber AgRaum: Lexington+Madison, Speaker: Körber, Sprache: DE
• Effizienzsteigerung und Kostensenkung durch innovative Technologien
• Erfolgreiches Change-Management zur nachhaltigen Umsetzung
• Upskilling und Reskilling der Mitarbeitenden für die Zukunft
Lunch & Networking
12:45 pm - 2:00 pm
Lunch und Networking
Plenum
2:00 pm - 2:35 pm
Discussion: People Processes and Systems - Standardization and Simplification
Anna Alechno -
Intelligent Automation Lead of Global IT GBS,
Japan Tobacco International
Sibel Ibram - VRO Lead, Record to Report Business Excellence, BAT Global Business Services
Olga Pfletschinger - Former GPO A2G - Attract to Grow, RHI Magnesita
Room: Ballroom, Speakers: RHI Magnesita, BAT, JTI, Language: EN
- Prerequisites and Challenges: Process Model and Taxonomy/ Governance/ Process updates, Documentation, SOPs
- Local vs. global with Shared Services
- Benefits and economics of scale with Automation
2:35 pm - 3:00 pm
Closing Keynote: Process Governance - More Important Than Ever
Ines Burmeister -
Head of Transition Office, Corporate Business Services,
Phoenix Group
Raum: Ballroom, Speaker: Phoenix Group, Sprache: DE/EN
- Importance of Process Governance, key aspects and consequences if Process Governance fails
- Different Process Governance models and which model fits best to the organization's targets
- The role the Global Process Owner needs to play
- Biggest challenges and lessons learned at the PHOENIX group
- Outlook: Process Governance topics to watch out for
