From Efficiency to Value: The Future of GBS in the Age of Agentic AI

For GBS leaders, that creates a major opportunity: moving from transactional execution to intelligent orchestration, and from internal service delivery to measurable enterprise value.
This whitepaper explores why the GBS model is changing, how Agentic AI is reshaping the possible, and what leaders need to do to make the transition successfully. It illustrates real world examples, including Henkel and Deutsche Telekom, to show how mature shared services models can become platforms for scale, quality, and value creation.

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IQPC Gesellschaft für Management Konferenzen mbH
Address: Rosenstrasse 2, 10178 Berlin, Germany
Tel: 49 30 52 001 534
E-mail: info@iqpc.de
Registered at: Amtsgericht Charlottenburg, HRB 76720
VAT-Number: DE210454451
Management: Torben Haagh, Richard A. Worden, Michael R. Worden

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Firmeninformationen entsprechend § 5 Telemediengesetz
IQPC Gesellschaft für Management Konferenzen mbH
Adresse: Rosenstrasse 2, 10178 Berlin, Germany
Telefonnummer: 030 52001534
Email Adresse: info@iqpc.de
Registereintragungen: Amtsgericht Charlottenburg HRB 76720
Umsatzsteuer- Indentifikationsnummer DE210454451
Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden