Evelina Georsa
Global Transformation, Hire To Retire Director, Global Business Services Kellanova
Evelina Georsa is a global HR transformation leader and Director of HTR Global Transformation at Mars Global Services, with over 20 years of experience driving large-scale change across HR operations, payroll, and service delivery models. She specializes in reimagining customer and employee experience through AI, automation, and human-centered transformation. Evelina has led complex, multi-region initiatives across EMEA, Americas and JAPAC, designing and implementing end-to-end strategies that enhance service delivery, streamline operations, and deliver measurable business impact. Her work spans global payroll transformation for 3,000+ employees across 42 countries, the creation of shared service models, and the integration of digital HR technologies that improve efficiency while elevating the employee journey.
A former leader at Oracle and Finastra, Evelina brings a unique perspective at the intersection of technology, operations, and people. She is known for aligning AI and automation initiatives with business goals—enhancing customer engagement across multi-channel environments while ensuring technology remains an enabler of human potential, not a replacement. Passionate about the human side of transformation, Evelina emphasizes that true employee experience goes beyond systems and tools. As a certified coach and mentor, she actively promotes growth mindsets, cultural intelligence, and leadership development as critical drivers of sustainable change.
Agenda Day 1
3:00 PM Transforming Customer and Employee Experience Through AI as the Enabler, not the Replacement
- How AI and automation are redefining customer engagement across multi-channel service environments
- Real-life examples of CX transformation and measurable business impact
- Employee Experience is not all technology related - mindset of your people
Check out the incredible speaker line-up to see who will be joining Evelina.
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IQPC Gesellschaft für Management Konferenzen mbH
Address: Rosenstrasse 2, 10178 Berlin, Germany
Tel: 49 30 52 001 534
E-mail: info@iqpc.de
Registered at: Amtsgericht Charlottenburg, HRB 76720
VAT-Number: DE210454451
Management: Torben Haagh, Richard A. Worden, Michael R. Worden
Impressum:
Firmeninformationen entsprechend § 5 Telemediengesetz
IQPC Gesellschaft für Management Konferenzen mbH
Adresse: Rosenstrasse 2, 10178 Berlin, Germany
Telefonnummer: 030 52001534
Email Adresse: info@iqpc.de
Registereintragungen: Amtsgericht Charlottenburg HRB 76720
Umsatzsteuer- Indentifikationsnummer DE210454451
Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden
