Kurt Oellermann
Partner Technology Strategy & Transformation Deloitte
Kurt Oellermann is a Partner at Deloitte and EMEA Agentic Experience Leader, helping organizations transition toward experience- and service-oriented business models built around consumer-grade digital experiences across customer and Global Business Services (GBS) environments. He leads the Enterprise Service Management (ESM) practice for Deloitte Consulting in Germany, specializing in the design, development, and execution of digital service transformation programs across internal support functions and GBS organizations.
Kurt advises clients on strategically re-platforming workflows, processes, and services with ServiceNow as an enterprise-level digital business platform. His work focuses on bringing together service-oriented operating models, digital platforms, and customer-centric thinking to transform traditional support organizations into modern, digital-first service businesses.
As a thought leader in Enterprise Service Management and Agentic Experience, Kurt regularly speaks at shared services and industry conferences about the evolution of GBS, the impact of AI and automation on service delivery, and how organizations can leverage ServiceNow and emerging Agentic AI capabilities to create unified, consumer-grade service experiences.
With a background in strategy and large-scale business transformation, Kurt takes a holistic approach to transformation, connecting business strategy, operating models, processes, technology, and employee experience to deliver sustainable business outcomes.
Agenda Day 1 - 17 Nov
11:30 The Multi-Platform AI Challenge: Simple Interactions, Extraordinary Outcomes
Organizations are rapidly investing in AI across their enterprise, from Microsoft Copilot and Gemini to ServiceNow Moveworks, domain-specific AI, and an emerging generation of AI agents. While each platform can create significant value, the result can quickly become a fragmented and increasingly complex AI landscape.
For Enterprise Service Management, this creates a fundamental challenge. The traditional "House of ESM" is being reshaped by AI, introducing new ways to access services, consume knowledge, automate processes, and orchestrate work across platforms. At the same time, employees expect a simple, connected experience, regardless of which AI or system sits behind it.
In this session, we explore how organizations can simplify their multi-platform AI journey and move from a collection of individual AI initiatives towards a coherent enterprise ecosystem. We will look at the impact of AI on ESM and discuss the key considerations for deciding where different AI platforms, agents, and capabilities should play a role.
The goal is not to eliminate the multi-platform reality, but to make it work: simpler for employees, scalable for the enterprise, and focused on measurable business value.
Check out the incredible speaker line-up to see who will be joining Kurt.
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IQPC Gesellschaft für Management Konferenzen mbH
Address: Rosenstrasse 2, 10178 Berlin, Germany
Tel: 49 30 52 001 534
E-mail: info@iqpc.de
Registered at: Amtsgericht Charlottenburg, HRB 76720
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Management: Torben Haagh, Richard A. Worden, Michael R. Worden
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IQPC Gesellschaft für Management Konferenzen mbH
Adresse: Rosenstrasse 2, 10178 Berlin, Germany
Telefonnummer: 030 52001534
Email Adresse: info@iqpc.de
Registereintragungen: Amtsgericht Charlottenburg HRB 76720
Umsatzsteuer- Indentifikationsnummer DE210454451
Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden
