Martin Kraft

Vice President of Customer Success Management & RevOps Druid AI

Martin Kraft is VP Customer Success Management & RevOps at Druid AI, where he works with enterprises across international markets to turn AI adoption into tangible business outcomes. Drawing on senior leadership experience across enterprise technology, automation, sales, and growth, Martin brings a strong commercial and operational perspective to the realities of scaling AI. His focus is on what happens after the technology is deployed: driving adoption, creating measurable value, and ensuring AI initiatives deliver lasting impact for customers.

Agenda Day 1 - 17 Nov

11:30 If You Can't Audit It, You Can't Scale It: Running AI Agents as a Governed Service Line

AI agents are moving from pilots into shared services and GBS operations, but most organizations still can't answer basic operational questions about them: what exactly is this agent allowed to do, who does it escalate to, and how do we know it's working?

In this session, Druid AI introduces its AI Agent Reference Model, a practical framework that treats every agent component like a GBS service element. Each one is defined, backed by an artifact you can review, and tracked with a measurement. The tech-enabled back-office services business of one of our customers will show what this looks like in practice, so that you'll leave with a clear way to evaluate your own agent initiatives through the lens you already use for SLAs, controls, and audit.

Check out the incredible speaker line-up to see who will be joining Martin.

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IQPC Gesellschaft für Management Konferenzen mbH
Address: Rosenstrasse 2, 10178 Berlin, Germany
Tel: 49 30 52 001 534
E-mail: info@iqpc.de
Registered at: Amtsgericht Charlottenburg, HRB 76720
VAT-Number: DE210454451
Management: Torben Haagh, Richard A. Worden, Michael R. Worden

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Firmeninformationen entsprechend § 5 Telemediengesetz
IQPC Gesellschaft für Management Konferenzen mbH
Adresse: Rosenstrasse 2, 10178 Berlin, Germany
Telefonnummer: 030 52001534
Email Adresse: info@iqpc.de
Registereintragungen: Amtsgericht Charlottenburg HRB 76720
Umsatzsteuer- Indentifikationsnummer DE210454451
Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden