Matthias Egelhaaf

Global Head of Digital Solutions Siemens Business Services

Dr. Matthias Egelhaaf is CIO and CDO of Global Business Services. He is looking back on more than 20 years of experience in the international environment of Siemens with various leading senior positions such as Program Director for the global Service Integration as well as IT Service Director, ramping up the Service Management Organization in Europe, North- and Latin-America.

His resume spans various experiences in both, IT and Shared Service organizations alike, including, for example, overseeing the initial set up of the Siemens Shared Service organization as well as being responsible for managing the outsourcing of the IT infrastructure. Since October 2018 he joined back Global Business Services and has been shaping the organization by introducing the “GBS digital target landscape” as a technical fundament to digitally transform business services while exploiting various digital platforms in combination with a strong ecosystem.

FOKUSTAG UND WORKSHOPS - Dienstag 18. November 2025

9:40 AM GBS in the Age of AgenticAI: Zero Employees, Infinite Possibilities?

Room:

From workforce to workflows: Why AI Agents will replace, not assist – The shift from human-driven operations to fully autonomous AI agents is redefining productivity and cost structures

• AI-Enhanced customer engagement: Transforming GBS client interactions – AI agents are revolutionizing customer service within GBS by providing personalized, efficient, and proactive client interactions

• New rivals, new rules: Your next competitor is already around – Traditional GBS providers face disruption from digital-native competitors leveraging AI as well as existing software providers

• The fastest wins: How AI-Driven GBS will outpace business needs – AI accelerates decision-making and service delivery, making agility the new currency of success. This requires a cleaned house!

Check out the incredible speaker line-up to see who will be joining Matthias.

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IQPC Gesellschaft für Management Konferenzen mbH
Adresse: Rosenstrasse 2, 10178 Berlin, Germany
Telefonnummer: 030 52001534
Email Adresse: info@iqpc.de
Registereintragungen: Amtsgericht Charlottenburg HRB 76720
Umsatzsteuer- Indentifikationsnummer DE210454451
Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden